Veteran Compensation Claims Representative (DVA Advocacy)

About Us

VetComp was founded by two ex-serving ADF Members who identified a need to simplify and assist Veterans in navigating the DVA system. Our mission is to support every ADF Veteran with their entitlements and streamline the claims process.

Why Join Us?

Our Advocates enjoy:

• Being rewarded via a generous salary packages designed to recognise and reward going above and beyond 

• Fantastic opportunities for ongoing training and development

• Regular small team events/functions

• Passionate and supportive team culture

• Making a tangible, meaningful impact on the veteran community

About the Role

We are looking for highly dedicated, self-disciplined DVA Advocates to best support our ADF Veterans.

Located within the Veteran Support Services team, you will play a crucial role in assisting Australian veterans with their government claims and advocating on their behalf within the DVA system. This position offers a unique opportunity to make a meaningful impact on the lives of veterans and their families by ensuring they receive the support and benefits they are entitled to.

Your responsibilities will include but not be limited to:

• Submitting and uploading documents

• Collaborating with other members of the Veteran Support Services team to coordinate assistance and resources for veterans and their families

• Assisting veterans with preparing and submitting claims for compensation, pensions, healthcare, rehabilitation, and other support services

• Managing/maintaining client relationships

• Replying to emails, and answering phone calls

• Liaising with DVA on the Veteran's behalf

• Maintaining up-to-date knowledge of relevant legislation, policies, and procedures related to veterans' entitlements and benefits

About You

Along with your strong work ethic and previous experience in a similar role, you'll have/be:

• Experience working with the Veteran community

• Full Australian working rights or be a permanent resident 

• ATDP training (Not required, but held in very high regard.)

• Qualifications in Law or support services.

• Understanding of basic Microsoft and Google applications

• Familiar with DVA SOP's

• Health/public health experience is favorable

• Personable, empathetic, and dedicated 

• High degree of verbal/written communication skills is essential

• Previous Employment With DVA

How to Apply

If you are passionate about supporting Australian veterans and are looking for a fulfilling career where you can make a real difference, we want to hear from you! Apply via SEEK now, attaching a brief cover letter and up to date resume. You must hold full Australian working rights as applications from those looking for sponsorship will not be considered.  

Please note: Only candidates who meet the above criteria and submit a personalised cover letter outlining their suitability for this position will be considered.