Course Consultant

Company Description
The International Coaching Institute (ICI) has been training coaches for over 22 years and supports students across Australia and around the world.
We teach practical coaching skills that help people create lasting change in their own lives and the lives of others. Whether someone wants to become a life coach, leadership coach or business coach, we help them build the skills and confidence to create a career that makes a real difference.
Our students learn how to help people overcome challenges, strengthen relationships, shift limiting beliefs and achieve meaningful goals. We also support our graduates to build successful coaching businesses and use their skills in ways that fit their own goals and lifestyle.
Role Description
The Course Consultant is a full time, on site role based in Melbourne, VIC.
As a Course Consultant, you'll be the first point of contact for people who are thinking about becoming a coach. You'll have genuine conversations, learn about their goals, answer their questions, and help them choose the program that's the right fit.
Your day will include responding to enquiries, speaking with prospective students over the phone, online and in person, following up leads, keeping our CRM up to date, and working closely with our marketing and training teams to create a great experience from the very first conversation.
You'll also work towards enrolment goals while making sure every prospective student feels supported, informed and genuinely cared for.
Qualificationss
- You're confident building rapport and having genuine conversations with people.- You enjoy helping people make informed decisions without using pressure or hard selling.- You're organised, can manage multiple enquiries, and keep accurate records in a CRM.- You have an interest in coaching, education or personal development. Experience in these areas is a bonus.- You're comfortable working towards enrolment goals and enjoy achieving results as part of a team.- You're confident using everyday business tools and are happy learning new systems.- You enjoy working collaboratively and bring a positive, proactive attitude to your work.- Previous experience in student recruitment, course consulting, sales or another client facing role would be highly regarded.
If this sounds like you, send me a DM with your CV and a cover letter sharing why you'd love to join The Coaching Institute and why you'd be a great fit for the role.