We actively seek to reflect the diversity of the Australian community in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability and/or who are neurodivergent, people from culturally and linguistically diverse backgrounds and members of the LGBTQIA+ community, including people of all genders and gender identities. We uphold gender equality as a core organisational value. If you’re interested in the role but feel uncertain, we still encourage you to apply if you feel your passions, transferable skills and valuable experience align with this position.

This role is a newly created position to provide divisional support to the Consumer Safeguards, Media and Connectivity Division and the Triple Zero Custodian Division.

The Consumer Safeguards, Media and Connectivity Division is at the centre of developing policy and programs to ensure all Australians have access to safe and reliable connectivity and communications services, as well as ensuring the diversity of Australia’s media landscape. It also focuses on digital inclusion for Australia’s First Nations communities.

The Triple Zero Custodian Division oversees the Triple Zero ecosystem to help safeguard the continued availability of emergency calling for all Australians. It ensures the ecosystem is operating effectively, and that it is co-ordinated, connected and responsive.

This position will play an integral role in the operations of both divisions to enable division staff and executives to operate efficiently and effectively. The Divisional Support Officer will report directly to the Divisional Coordinator, Consumer Safeguards, Media and Connectivity Division, and will work closely with both division’s First Assistant Secretary (FAS) Executive Officers (EO).

This role provides a unique opportunity to operate across divisions and branches, with a large team of high-performing staff.

What you will do

You will:

• Work across both divisions to manage and co-ordinate information and input requests.
• Review and coordinate Senate Estimates, Question on Notice and Question Time Briefs briefs.
• Manage the distribution of ministerial correspondence and parliamentary documents using the Parliamentary Document Management System (PDMS), including liaising with various stakeholders to ensure timeframes are met.
• Manage and coordinate communications across the divisions, including drafting the Consumer Safeguards, Media and Connectivity Divisional Newsletter.
• Manage and maintain relevant records.
• Assist with other duties as required.

You will also provide high level support and advice to both division’s FAS and FAS EO to:

• Assist with high priority and sensitive issues and co-ordinate briefings and other materials for the EO and FAS.
• Work on key projects as directed to provide research, analysis and advice on corporate issues relating to the operation of the Division.
• Attend regular meetings to discuss current issues and projects, information requests, strategies to co-ordinate timely responses requests across the Division and advocate for the Division and its needs in various corporate spaces.
• Identify efficiencies and innovative solutions across the work of the team and conduct lessons learned on key pieces of work.

Inherent requirements for the role

• Being a natural collaborator, effectively working with people, developing and maintaining relationships with a broad range of internal and external stakeholders to influence them to achieve agreed outcomes.
• Working in a fast-paced and dynamic environment with excellent co-ordination and organisational skills (good time management and an ability to manage multiple tasks and competing priorities).
• Working independently and proactively, taking initiative to manage own work flows and raise issues with team leaders with the ability to think constructively, research and investigate issues and work with others to find solutions and add value.
• Demonstrating a written and verbal communication style that is clear, concise and is readily understood by the intended audience; the ability to communicate in writing and verbally with a wide range of people.
• Applying problem solving skills, assessing divisional needs, and following operating procedures or guidelines, whilst exercising a high level of discretion, flexibility, and excellent judgement.
• Taking responsibility for the achievement of own outcomes, monitoring progress of other team activities and following through tasks to delivery.

RecruitAbility

The Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is committed to supporting the employment and career development of people with disability. Our participation in APS RecruitAbility means we will progress an applicant with disability to a further stage in the recruitment process, where they opt into RecruitAbility and meet the minimum requirements for the vacancy.

The RecruitAbility minimum requirements are listed above under ‘inherent requirements for the role’.

You will be asked to indicate if you wish to opt into RecruitAbility in the application form. You must tick the 'opt in' box to participate in RecruitAbility. Simply declaring that you have a disability will not automatically include you.

We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of
the recruitment process. Please advise in the application form or get in touch with the contact officer if you need any adjustments made.

More information can be found at RecruitAbility scheme: A guide for applicants | Australian Public Service Commission.

Desirable requirements

Candidates with substantial administration experience, in a government or similar environment such as executive, divisional, and project coordination or support roles would be at an advantage.

Cultural capability requirement

The department believes every role contributes to cultural safety and that building staff cultural capability helps us deliver better policies, programs and services for First Nations people and the broader Australian community. Candidates will be required to demonstrate their willingness to develop their cultural capability as part of the assessment process. In making it a requirement across all roles in our department, we are taking a practical step in delivering our commitments under the Our Stories on Country Agreement and the Diversity, Equity and Inclusion Strategy 2025–28.

As an APS5 you will be expected to:

• Consider the cultural context and implications of work area outcomes.
• Engage respectfully with Aboriginal and/or Torres Strait Islander stakeholders, building trusted relationships.
• Communicate respectfully and seeks appropriate cultural input to inform decisions.

What else can we offer?

The divisions both provide a dynamic workplace with a supportive and enjoyable culture. This is an ideal opportunity to work with experienced leaders who will encourage and support you to develop your expertise.

We offer:

• Exposure to senior leaders, and high profile, interesting projects.
• Networking opportunities across the department.
• Capability development opportunities focused on your individual career goals.
• Flexible working arrangements where appropriate, including part time hours, home based work and job sharing.

Eligibility requirements

Employment with the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is subject to conditions prescribed within the Public Service Act 1999 including:

• • Citizenship: candidates must be an Australian citizen at the time of submitting your application.
  • Health Assessment: The preferred candidate may be required to undergo a medical examination conducted by the department’s preferred medical provider.
  • Security Clearance: The successful candidate must be able to obtain and/or maintain a security clearance at Baseline Level. You must be willing to disclose all relevant and required information. You must have lived in Australia, or have a checkable background, for at least the preceding five years for Baseline Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.
  • Police check: The successful candidate must complete an Australian Federal Police criminal history check.
  • Integrity and Performance check: The successful candidate must satisfy the requirements in an Integrity and Performance check which is completed by your most recent employer.

How to apply

Applications for this opportunity close at 11.59pm AEST, Wednesday 16 September 2026.

Prior to preparing your application for the department, please read our Artificial intelligence (AI) in recruitment at the department principles. The principles aim to help you use AI in a way that supports your application and maintains fairness and transparency while maintaining your integrity as a candidate. They outline what is and isn’t acceptable use of AI in APS recruitment.

In applying for this position, you are not required to address individual selection criteria. Rather, you should provide in a PDF document a statement of no more than one page outlining your background, capabilities and experiences and how these align with the advertised role.

You should also provide a tailored CV in PDF, no more than three pages. The capabilities and behaviours required to be successful for this role are identified in the ‘inherent requirements for the role’ section.

Your application should be received through the department’s online recruitment system prior to the closing date and time to be considered.

If you experience any issues with the system please contact the recruitment team on 02 6136 8989 or via email at recruitment@infrastructure.gov.au to discuss an alternative way to submit your application.

Please advise the contact officer if you require adjustments during the recruitment process. We ecognize and value diversity as our strength and promote a culture of inclusion to enhance our work performance and the wellbeing of our employees. We are committed to systems that are accessible, inclusive and safe for all. If you need any further information about accessibility and inclusion at our department, please contact DiversityandInclusion@infrastructure.gov.au.

Timeline and assessment

A selection panel will be established to assess your suitability against the advertised role.

If a merit pool is established it will be valid for 18 months from date it first appeared in the APS Gazette.

Applications open: 2 September 2026

Applications close: 16 September 2026

Application shortlisting: 30 September 2026

Further assessments: 7 October 2026

Selection report finalised: 19 October 2026

Offers and announcements: 26 October 2026

The above is indicative only, please reach out to the contact person if you have any questions on the recruitment process or timeframes.

Your application will be assessed against the inherent requirements of the role, the Work level standards and in comparison to other candidates who applied. Once the entire applicant pool has been assessed, the panel will create a shortlist of applicants. If your application is shortlisted, you may be asked to undertake further assessment, this may include work sample testing, interviews and reference checks.

Work with us. Apply now!