Business Support Administrator

Up to $85k + 12% Super +5% Bonus

• At Schindler, we have a great culture that is supportive and inclusive
• Based in Alexandria - Onsite parking - Permanent full-time position
• Business Support Administrator to support with third-party portal administration

Competitive Base | 12% Super | 5% Bonus | Educational support | Staff discount scheme | Fitness Passport | Even B-day off!

WHY join Schindler?

At Schindler, we are all about our culture! We focus on supporting our employees to meet their full potential through careful selection and constant development to make them a leader in their area. You will have the opportunity to grow and develop both personally and professionally whilst working with a great bunch of people. We offer job stability to our employees as we focus on promoting from within and foresee a growth trajectory of our business in the coming years.

About the role:

We are seeking a detail-oriented Business Support Administrator to support National Key Accounts (NKA) and manage third-party customer portals.

This role combines portal management, invoicing, and administrative support, ensuring accurate billing, contract compliance, and high-quality service to both internal teams and external clients. You’ll work closely with branch administration and cross-functional teams, playing a key role in delivering efficient and compliant business operations.

What’s in it for you:

• Up to $85K + 12% Super + 5% bonus
• Modern office in Alexandria
• Career development and learning opportunities
• Birthday leave, staff discounts & social events
• Fitness Passport (1,700+ locations)
• Supportive team with strong growth opportunities

Key Accountabilities:

• Manage and maintain customer portals (setup, updates, recovery)
• Process and validate invoices, ensuring alignment with contracts
• Update POs, invoice records, and contract data
• Handle billing and payment enquiries as key contact
• Upload and consolidate invoices per client requirements
• Support NKA team, branch admins, and cross-functional teams
• Track invoice/PO status and maintain accurate records
• Provide reporting and client-specific invoicing outputs
• Ensure compliance with financial, contractual, and QA requirements

What we are looking for:

• Strong ability and understanding of third-party customer portals
• Experience processing claims and invoices to clients
• Prior experience with SAP or a similar ERP system
• Strong MS Office skills
• Excellent interpersonal skills as you will be dealing with a diverse range of stakeholders
• Exceptional planning and organisational skills, with the ability to prioritise a number of competing tasks
• Administration / Finance (Cert IV and above) or Tertiary qualifications will be highly regarded, though not essential.
• Knowledge of Quality Assurance Systems

About Schindler:

Schindler Lifts Australia is part of the Schindler Group, one of the top elevator companies in the world, spanning 100 countries with more than 64,000 employees worldwide. We are one of the largest suppliers of new elevators, escalators and moving walkways in Australia today, employing over 1,200 employees who design install, service and modernise urban transport systems for almost every building type. At Schindler, we differentiate ourselves with our modern technology and innovative people.

HOW to apply:

We are constantly looking for passionate and enthusiastic people with the energy and drive to build relationships and networks. At Schindler you will find a highly motivated and engaged working environment that lets you grow as an individual and allows you to plan your career.

If you are seeking an opportunity to join a Global Industry Leader and believe that you possess the required skills and qualifications to succeed in this role, click on the "APPLY" button.

If you are an existing Schindler employee, please ensure you have discussed your application with your line manager prior to applying.

We support diversity and inclusion in all our workplaces; women, Aboriginal & Torres Strait Islanders, people with a multicultural background or a disability are strongly encouraged to apply. Please note we do not accept applications from recruitment agents for any position, this includes those that are submitted directly to the company or where the recruiter has contacted a manager