National Service Network Development Manager – Fleet

Sailun Tyres AustraliaSailun Tyres Australia is seeking a driven and commercially minded National Service Network Development Manager – Fleet to lead the expansion and optimisation of our fleet service network across Australia. This is a pivotal role focused on building capability, strengthening partnerships, and delivering a high-performing service proposition for fleet customers and service agents.The RoleIn this national role, you will be responsible for developing and managing a robust, high-quality service network that supports Sailun’s growing Fleet business. You will work closely with service providers, fleet operators, and internal stakeholders to ensure operational excellence, consistency, and customer satisfaction.Key responsibilities include:Identifying and securing new business opportunities to expand the Fleet service footprint with high-quality service providersCoaching and developing service agents on operational best practices and performance standardsNegotiating mutually beneficial outcomes for both Fleet accounts and service partnersOptimising service propositions to improve efficiency for both agents and fleet customersManaging and resolving service agent and customer disputes in a timely and professional mannerDeveloping and delivering training programs for service agents and fleet operatorsEstablishing and maintaining service level agreements (SLAs) and service standardsBuilding and managing service agent quality reporting frameworksLeading the development and ongoing enhancement of the Sailun Fleet Management Service PropositionAbout YouYou are a proactive, relationship-driven professional with a strong operational mindset and a passion for delivering results. You thrive in a dynamic environment and are comfortable working autonomously while influencing a broad range of stakeholders.You will bring:Experience in fleet services, automotive, transport, or a similar operational environmentA track record of managing subcontractor, dealer, or service partner networksStrong leadership capability with a focus on coaching and developing partnersProven ability to influence and negotiate with stakeholders ranging from small business owners to corporate accountsA strong commitment to safety, quality, and customer service excellenceExcellent organisational and problem-solving skillsConfidence in delivering training and managing reporting systemsA self-motivated, action-oriented approach with the ability to manage your own schedule effectivelySkills & QualificationsHighly analytical with strong attention to detailWell-organised and capable of managing multiple prioritiesAutonomous and a self-starterStrong cross-functional collaboration skills (internal and external)Comfortable communicating across functions, regions, and levels of seniorityProficient in Microsoft OfficeA collaborative team playerWhy Join Sailun Tyres Australia?This is an opportunity to play a key role in shaping a growing national fleet service network within a global tyre brand. You’ll have the autonomy to make an impact, build strong industry partnerships, and contribute to a high-performance culture focused on innovation and customer outcomes.
If you’re ready to take ownership of a national network and drive meaningful growth, we’d like to hear from you.