Head of Compliance Incidents, Advice and Insights

Senior role, member of the Compliance Leadership TeamReports to APAC Compliance and Conduct Risk DirectorLead a small team of Compliance professionals Location – Melbourne, Sydney or BrisbaneHybrid, permanent position
At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human. We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers.
As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. Here, your work has purpose, your voice matters and your future is full of possibility. Just imagine the impact you could make.
The purpose of the role
The Head of Compliance Incidents, Advice and Insights leads compliance and conduct risk advisory for major transformation programs, high-risk initiatives and emerging areas of regulatory complexity, ensuring regulatory obligations, customer outcomes and conduct risk considerations are embedded by design. In doing so, this role supports the organisation to pursue innovation, growth and operational change while maintaining alignment with regulatory requirements, internal policies and risk management frameworks.
As a member of the Compliance Leadership Team this role will lead a small team and partner with senior stakeholders across Australia, New Zealand and Hong Kong to strengthen incident management, remediation activities, reporting and data-led insights.

Key Responsibilities include:Advisory - provide strategic compliance and conduct risk advice and challenge across major business initiatives, transformation programs and complex regulatory matters.Incident Management - lead second line oversight of compliance issues, incidents, breaches and remediation, including framework uplift and regulatory reporting.Reporting & Insights - lead the evolution of compliance reporting and insights capability, leveraging data, analytics and emerging technologies to identify trends, anticipate risks and support Executive and Board decision-making.Policies & Frameworks - strengthen compliance frameworks, governance and stakeholder engagement across the business to embed customer fairness, accountability and continuous improvement.

Why you’ll love it?We support our people to be the healthiest and happiest versions of themselves. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role.

What you’ll need to make it possibleWe anticipate you’ll bring senior advisory experience in compliance, conduct risk, oversight and challenge on strategic initiatives, significant change and transformation programs.

In addition, you’ll bring to the role:Tertiary qualifications in Business, Law, Risk, Compliance and a professional compliance, risk or governance accreditation would be highly desirable.Deep understanding of APRA and the broader Australian regulatory requirements.Deep expertise in incident, issue and breach management, including remediation, root cause analysis, control uplift and regulatory reporting obligations.Demonstrated success developing and enhancing compliance frameworks, policies, reporting and governance practices that are fit for purpose and commercially pragmatic.Strong analytical capability, with experience using incident, complaint, breach and risk data to identify emerging themes, systemic issues and conduct risks.Direct experience improving reporting, dashboards and insights capability, including data visualisation and analytics tools such as Power BI, automation or AI-enabled solutions.Exceptional stakeholder engagement and influencing skills, with the ability to collaborate credibly with senior leaders, governance forums and cross-functional stakeholders across the Three Lines.Proven people leadership capability to contribute as a member of the Compliance LT, balance strategic thinking with direct delivery and skilled at developing high performing compliance professionals.
At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants. We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.