Senior Medical Receptionist / 2IC

Imagine finishing your day and being just minutes from beautiful beaches and boutique cafés.

At St Verena Medical Centre, we are more than just a medical practice. We are a supportive, professional, and passionate team committed to delivering exceptional patient care while creating a workplace where our people feel valued and empowered.

We are seeking an experienced Senior Medical Receptionist / 2IC to join our growing team and play a key role in the ongoing success of our practice.

• Leadership opportunity within a growing medical practice

• Competitive remuneration package

• Flexible position opportunity for Part-Time

• Supportive and collaborative team culture

• Work closely with Practice Management and clinical staff

• Modern, patient-focused medical centre

• Utilise leading healthcare technology including Best Practice and HotDoc

• On-site parking

• Prime Mt Eliza location

• Just 11 minutes from Frankston Beach

• Career development and progression opportunities

• A workplace where your contribution is recognised and appreciated

This is an exciting opportunity for an experienced Medical Receptionist looking to step into a leadership position.

As our Senior Receptionist / 2IC, you will support the day-to-day operations of reception, assist with mentoring and guiding team members, and work closely with Practice Management to ensure the smooth running of the practice.

You will play an important role in delivering an outstanding patient experience while helping foster a positive and productive workplace culture.

• Support and mentor reception team members

• Assist with onboarding and training of new staff

• Promote a positive and collaborative team culture

• Managing staff rosters and coordinating staff coverage to ensure the smooth and efficient operation of the practice.

• Support workflow coordination and daily operations

• Assist Practice Management with operational initiatives

• Opportunity for a permanent role and growth

• Deliver exceptional customer service to patients

• Manage appointments, patient enquiries, and incoming calls

• Process billing, Medicare claims, and payments

• Manage online bookings and patient communications through HotDoc

• Maintain patient confidentiality and privacy

• Ensure a welcoming and professional reception environment

• Utilise Best Practice software to manage patient records and clinical correspondence

• Support recalls, reminders, and preventative health initiatives

• Assist with practice administration and compliance activities

• Identify opportunities for process improvement

• Support the efficient day-to-day running of the practice

To be successful in this role, you will have:

• Previous experience in Medical Reception within General Practice

• Senior Receptionist, Team Leader, or 2IC experience highly regarded

• Experience using Best Practice software

• Experience managing appointments through HotDoc highly desirable

• Excellent communication and interpersonal skills

• Strong organisational and time management abilities

• A proactive and solutions-focused mindset

• Professional presentation and a positive attitude

• A genuine passion for patient care and team success

Located in the heart of Mt Eliza, St Verena Medical Centre is a modern and growing practice committed to providing high-quality healthcare to our community.

We pride ourselves on fostering a culture built on respect, teamwork, professionalism, and continuous improvement. We believe that when our team feels supported, our patients receive the very best care.

Our team enjoys working in a positive environment where collaboration, innovation, and patient-centred care are at the forefront of everything we do.

If you are looking for a role where you can contribute, lead, and grow within a supportive and professional environment, we would love to hear from you.

Please apply via SEEK or email your resume and cover letter to:

*********@privatepmc.com.au