Reception & Administration Trainee

As the Reception & Administration Trainee, begin and develop your administrative skills in a supportive and community-focused environment.

MASP is a not-for-profit organisation located in Swan Hill, Victoria and is seeking to fill a 12 month full-time temporary trainee position. 

Located at our Swan Hill office and working in front-of-house reception, this position offers a dynamic opportunity for an individual seeking to begin and develop their administrative skills in a supportive and community-focused environment.

As a member of the Corporate Services Team, the Reception & Administration Trainee will play a crucial role in fostering a positive and welcoming atmosphere by greeting clients and visitors in-person and over the phone. In addition to providing exceptional customer service, the Trainee will engage in a variety of general administrative tasks. The role includes maintaining office supplies and ensuring the reception, kitchens and office areas remain organised and inviting. Over time, duties will expand to encompass higher-level administrative support across our various programs as the Trainee becomes more confident and familiar with the organisation.

The role may require occasional travel to other MASP locations to attend training, meetings, or other work-related activities. From time to time, overnight stays in Mildura may be required to support operational and learning opportunities.

This 12-month traineeship offers on-the-job training and structured study for a Certificate III in Business.

Expected commencing salary of $56,074.91 per annum plus statutory superannuation. Because MASP is a non-profit organisation, you also have the option to maximise your income through salary packaging.

Candidates applying via Seek are strongly encouraged to visit our Careers Portal (www.masp.org.au/careers) to view a copy of the Position Description.

This role can involve emotionally demanding situations and exposure to psychological hazards, including client distress, trauma disclosures, and urgent responses. MASP prioritises staff wellbeing by providing supervision, debriefing, reflective practice, safety measures, and access to wellbeing resources. We encourage open communication—raise any concerns with your supervisor, management, or the OHS Committee as soon as possible.

Essential role-specific skills, knowledge and experience

1. Basic to intermediate knowledge of MS Office Suite (Word, Excel, PowerPoint), and Adobe Suite.
2. Intermediate written and verbal communication skills.
3. Basic to intermediate organisational and time management skills.
4. Ability to work in a team environment.
5. Ability to maintain confidentiality and discretion.
6. Willingness to undertake Certificate III in Business.
7. Hold a current driver licence (probationary licence accepted).

** Applications that do not address the Key Selection Criteria in the position description may not be considered.

To find out more about this opportunity, please contact Nicole Jamieson, Manager Corporate Services, on 04•• ••• 502.

Apply via our online portal (www.masp.org.au/careers), making sure you include:

• Resume
• Cover Letter including responses to the Key Selection Criteria in the Position Description (2 to 3 pages in total)

Applications must be received by 9am on Monday 24 August 2026.

All applicants must have the right to work in Australia and will need to provide an NDIS Worker Screening Clearance, Police Check and Working with Children Check prior to commencing employment. Some applicants may be subject to additional requirements.

MASP is a Child Safe Organisation in Victoria and NSW. We are committed to meeting the highest child safety standards set by both states, and ensuring children in the Mallee region receive the best possible care and protection.

Why MASP?

• Our employees have access to 14 paid personal/carer's leave days per year, 6 weeks paid parental leave (on top of government entitlements), and an innovative EAP service from Sonder, among many other benefits.
• We deliver a range of services to children, youth, families, and people with a disability.
• We focus on outcomes for our clients and seek therapeutic models of care and a trauma-informed approach.
• We're inclusive of all genders, sexualities, ethnicities, abilities, backgrounds and religions.
• We seek to be the benchmark organisation by which others model themselves.

Further details available at www.masp.org.au