Casual Administration Officer (Customer Service & Library)

Are you passionate about helping your community and delivering exceptional service?

The North Burnett Regional Council is seeking an enthusiastic, adaptable, and community-focused individual to join our Customer Service & Library Team on a casual basis in Monto and Eidsvold. This role provides essential support for both planned and unplanned leave.

As a valuable member of our team, you will play a key role in connecting our community with a wide range of Council services, community information, and library resources.

You will require a current driver’s licence and your own vehicle to travel to the work location.

The role is diverse and includes:

• Customer interactions at a Customer Service and Library Centre and/or Council’s Contact Centre.

• A range of operational, administrative and customer service functions in alignment with Council’s Corporate and Operational Plan and Customer Service Charter.

• Assist with the day-to-day provision of library operations and support the delivery and promotion of library services and programs.

No specific library experience is required. Induction training and ongoing development will be provided to ensure you grow a broad knowledge of all Council services and ensure we continue to deliver an exceptional customer experience.

Some key duties are:

• Provide welcoming customer service through a variety of channels including but not limited to face-to-face interactions, telephone, written, email and online services.

• Accurately capture customer enquiries and requests, process transactions and applications for a variety of Council Services including taking payments (receipting cash, cheque, EFTPOS).

• Assist with the day-to-day provision of library operations (e.g. joining new members and processing loans and returns) and support the delivery and promotion of library services and programs.

• Carry out general administrative functions relevant to the work area which are compliant with Council’s policies and procedures.

Position Details:

• Salary Classification: QLGIA (Stream A, Level 1-2) – $33.72 – $39.24 an hour + Casual loading

• Roster: Casual – As required and some weekend work may apply

• Location: Monto, with travel required to support our Eidsvold site as needed

To be successful you will bring the following:

• A proven ability to provide a quality customer experience with excellent interpersonal skills face to face and over the phone

• A proven ability to work successfully in a team, contributing ideas and supporting team goals

• Demonstrated knowledge of contemporary administrative practices and the use of computer software including the MS Office Suite of products

• Current C class drivers’ licence (or higher)

• Ability to understand and follow work practices and procedures

• Eligible to obtain and hold a current Working with Children Blue Card

Experience in local government, along with relevant qualifications and/or experience in a similar setting, is desirable – however, a strong commitment to customer service, motivation to serve the community, a passion for learning, and a drive to contribute effectively as part of a team are the key attributes for success in this role.

Please refer to the Position Description for full details regarding the responsibilities and requirements of this position.

Applications close: 10:00pm, Sunday 20 September 2026

Contact: For further information regarding this position please contact Darren Simpson from the People & Culture team on 04•• ••• 948 during office hours

Why work with us?

The North Burnett Regional Council serves a population of over 10,000 permanent residents, dispersed across an area of 19,700 square kilometres, comprising six main townships and 25 villages and farming catchments.

The region is home to incredible National Parks, is agriculturally diverse, and offers an idyllic relaxed lifestyle.

Work-life balance, this role allowing you to enjoy our beautiful rural location, and relaxed natural environment, while having the space and freedom to explore your potential.

Community and connection, find a sense of belonging and build authentic and meaningful relationships within our close-knit communities.

Rural lifestyle, enjoy the rural landscapes, clean air, and laid-back atmosphere.

Accommodation / housing, the North Burnett Region offers a range of affordable housing options, ideal for those entering the property market.

There really is no better place to live, work, and play than naturally beautiful North Burnett.

Additional Information: 

To be considered for this position, you must have unrestricted rights to work in Australia.

North Burnett Regional Council is committed to maintaining a drug and alcohol-free workplace and is proud to be an Equal Opportunity Employer.

Please note: North Burnett Regional Council reserves the right to close, withdraw, or extend vacancies at any time without prior notice. Applications will be reviewed as they are received, and candidates may be contacted before the closing date.