ICT Support Officer

XSP Consulting is seeking an experienced ICT Support Officer to provide frontline, customer-focused ICT support for an Australian Government client in Barton, ACT.

This is an initial 3-month contract, with a potential 3-month extension, commencing around 7 September 2026. The role is full-time and 100% onsite.

The role

You will work within a Business Systems team to support staff in Australia and overseas, ensuring reliable day-to-day ICT services and a positive user experience.

Key responsibilities include:

- Responding to helpdesk requests and resolving routine hardware, software and access issues
- Providing professional, responsive desktop and end-user support
- Maintaining accurate service records, documentation and ticket updates
- Supporting the deployment, configuration and lifecycle management of ICT equipment
- Assisting with operational ICT activities and broader technology projects
- Communicating clearly with technical and non-technical stakeholders.

What we’re looking for

- Previous experience in a Level 1/Level 2 ICT support, service desk or desktop-support role
- Strong troubleshooting and problem-solving capability across end-user devices, applications and common ICT services
- A customer-first approach, with excellent written and verbal communication
- Sound administration skills and discipline in ticketing systems and service records
- Ability to work independently onsite while contributing effectively to a team
- Experience in an Australian Government environment is highly regarded
- Ability to obtain and maintain an Australian Government Baseline security clearance

Contract details
Location: Barton, ACTWork arrangement: 100% onsiteEngagement: Contract through XSP ConsultingDuration: 3 months initially, with one possible 3-month extensionHours: Up to 37.5 hours per weekLevel: APS5-equivalent

If you are a practical, service-oriented ICT support professional who enjoys helping people resolve technology issues quickly and effectively, we would like to hear from you. The role supports frontline ICT services, equipment deployment and ongoing operational activities for ACIAR staff.

To apply: Please send your CV and a short summary of your relevant ICT support experience, availability, and current security-clearance status to jobs@xspconsulting.com.au