House Manager – Welcome Home Springwood

• $75,000 to $95,000 + super (subject to roster and additional shifts)
• Blue Mountains, NSW
• 12% superannuation | 5 weeks annual leave | Salary packaging up to $15,899

**Applications without a cover letter addressing the questions below will not be accepted. AI cover letters are discouraged; we want to hear from you!**

About SILC

SILC is a not-for-profit cooperative, and NDIS registered provider of supported independent living services. We believe that people with disabilities, together with their families, are best positioned to make decisions about where they live, who they live with, and who supports them. We assist families to establish cooperatives that run family-governed homes for their family members.

About This Role

We are seeking a House Manager to support and lead the operations of Welcome Home Springwood, which provides accommodation support services for two young adults living with complex support needs. As House Manager, you will lead a team of support workers to meet residents’ needs and ensure the smooth operation of the home.

The role combines 10 hours per week of practice leadership and administration with a minimum of 3 direct support shifts per week, with opportunity to increase based on roster needs.

What We Offer

• Meaningful work in a small, family-governed home where you see the impact of your support every week
• A predictable weekly structure of admin and practice leadership combined with hands-on shifts, with flexibility to flex up when the roster calls for it
• You’re not on your own. SILC’s central team handles HR, payroll, rostering and compliance support so you can focus on your residents and your team
• Income from face-to-face shifts on top of your 10 paid admin hours
• 12% superannuation and 5 weeks annual leave
• Salary packaging up to $15,899
• Ongoing professional development and access to Employee Assistance Program

About Welcome Home Springwood

Vision: A world where people with disability are:

• safe and known by living in stable, quality accommodation with chosen housemates of mixed ability, support staff they choose and in a location that fosters community access
• connected and growing by being in living, mutual friendships and belonging to healthy disciple-making churches
• celebrated and loved by being surrounded by friends

Mission: As a Cooperative within the SILC, our mission is to create a great, sustainable home and life experience for our residents and potential future residents.

Values: Welcome Home Springwood is guided by six core values:

• being – we will value each member for who they are
• becoming – we will value every member for who they are becoming and the ways they are growing
• believing – we value the spiritual life of every member
• belonging – we value relationships that create a context where every member is missed when they are not around
• blessing – we value the way every member can do something positive for others
• being blessed – we value mutual relationships where every member can experience gifts and appreciation from others

Key Responsibilities:

• Establish and embed NDIS values in organisational culture and practice
• Build and maintain consistent good practice across all operations
• Be actively present in the home environment to lead and develop the support team
• Oversee and manage daily operations of the house
• Provide direct support to residents, including personal care, meal preparation, and household tasks
• Monitor and report on residents’ physical and emotional wellbeing
• Collaborate with team members, families, and healthcare professionals
• Manage staff rostering to match worker capabilities with residents’ needs and preferences
• Establish a learning culture through debriefing, coaching, and feedback
• Establish systems to support health and manage risk
• Apply principles of positive behaviour support when implementing behaviour support plans

Supporting Residents in their Chosen Lifestyle

Applicants from all faith backgrounds and belief systems are welcome to apply. The key requirement is the ability to provide respectful, person-centred support that enables residents to live according to their own values and preferences.

Welcome Home Springwood residents have chosen to live in accordance with Christian values and practices as part of their self-directed living goals. As part of person-centred support, the House Manager will respectfully support residents’ daily routines (which include prayer before meals and Bible reading), facilitate participation in activities important to them, including church attendance and connection with Christian community, and liaise with service providers that support residents’ goals including the Chaplaincy services offered by Our Place Christian Communities (ourplacecc.org.au).

ESSENTIAL REQUIREMENTS

Experience:

• 3+ years supporting adults with intellectual disability or in the disability sector
• Experience leading and managing teams
• Roster and budget management experience
• Consistent weekly availability

Skills and Knowledge:

• Strong understanding of person-centred care and NDIS participants’ diverse needs
• Strong knowledge of the NDIS and best practice approaches in disability services
• Sound understanding of health and safety practices
• Highly developed interpersonal, communication and negotiation skills
• Proven leadership and management abilities
• Sound organisational skills with ability to work independently and manage competing priorities
• Demonstrated proficiency in office IT applications

Qualifications and Checks:

• NDIS Workers Screening Check
• Current and valid work rights in Australia
• Current First Aid and CPR Certificates (or willingness to obtain)
• NDIS Worker Orientation Module (or willingness to obtain prior to commencement)
• Valid Australian Driver’s License
• Understanding of the UN Convention on the Rights of Persons with Disabilities and NDIS Code of Conduct

Desirable Criteria

• Experience in leading compliance and risk-related activities
• Understanding of autism and function of behaviour

Equal Opportunity Employment

SILC is an equal opportunity employer committed to creating an inclusive workplace. We welcome applications from people of all backgrounds regardless of age, disability, gender, race, religion, sexual orientation, or other protected attributes.

This role requires cultural sensitivity and the ability to work respectfully with people whose values and practices may differ from your own.

How to Apply

Please apply via Seek including:

• a brief cover letter addressing the questions below and your experience supporting individuals with complex support needs; and
• your current resume

**Applications without a cover letter addressing the questions below will not be accepted. AI cover letters are discouraged; we want to hear from you!**

Cover Letter Questions

Please include responses to all of the following:

1. What methods do you use to build strong relationships with residents, families, and multidisciplinary teams?
2. Please share an example of a time you supported a team through a complex staffing situation, a change management project, or a resident-related challenge. What actions did you take, and what was the outcome?
3. How would you approach meeting NDIS Practice Standards while managing risk and ensuring effective quality systems are in place?
4. How do you support and empower teams to deliver high-quality care to residents, while also fostering staff engagement and job satisfaction?
5. Why do you think this role sounds like the next step for you?