Community Success Manager

Company DescriptionADAPT is a specialist IT Research & Advisory firm that offers local market insights and benchmarking data to Australia’s senior technology and business community. Since 2011, we have empowered leaders from top enterprise and government organizations in Australia by providing technology trend insights and best practices for driving enterprise-wide modernization.
With industry-leading conferences, private roundtable events, and Australian-dedicated technology research, we equip business leaders with the knowledge, relationships, and tools they need to make better strategic decisions.
Role DescriptionADAPT is seeking an associate-level Community Success Manager to deliver a world-class journey for our attendees across all events.
This role sits at the heart of our executive community, ensuring every interaction adds value and strengthens connection. You’ll be the trusted point of contact for Australia’s top business and technology leaders, working closely with internal teams to deliver seamless events and uncover opportunities for growth.
What you’ll do:Be the primary relationship manager for attendees across ADAPT’s events.Deliver personalised communications and preparation calls to maximise engagement.Support executives onsite, fostering meaningful connections and exceptional experiences.Partner with internal teams to surface commercial opportunitiesTrack all engagements through internal CRM systemDrive post-event engagement and contribute to the ongoing growth of ADAPT’s executive community.
You’ll bring:Proven relationship management and communication skills Strong organisational skills and attention to detail across multiple events.A proactive, people-first mindset and passion for customer success.Join a collaborative team that connects and empowers Australia’s leading executives - and play a key role in shaping the conversations driving transformation and innovation across industries.