Veterinary Nurse Receptionist

Veterinary Nurse – Client RelationsCapital Veterinary Hospital · Canberra, ACT · Full-time (part-time considered)Are you a veterinary nurse who loves the people side of practice?We're looking for an experienced nurse to join our Client Relations team — someone who wants to use their clinical knowledge, communication skills and passion for animal care in a new and rewarding way.
About us"I have a dream: that one day, every person working in the veterinary profession can say, 'I love my job.'" — Dr Ali Ashrafi, FounderThat belief sits at the heart of Capital Vet. Our four pillars are our colleagues, our patients, our clients and our hospital. When our people feel safe, supported and valued, they deliver exceptional care for patients and an exceptional experience for the people who love them.We're a close-knit team built on trust, communication, collaboration and continuous improvement. We're proud to be a Lincoln Institute Accredited Employer of Choice and winner of the Lincoln Institute Australia's Best Led Practice Award.
About the roleThis is a role where your clinical experience really matters. You'll use what you already know to build trust, explain complex information and help clients feel confident about their pet's care.You will:Educate clients on preventative healthcareHelp clients navigate treatment options and feel confident in their next stepsWork closely with our vets and nurses to ensure continuity of careSupport client enquiries, appointment coordination and the smooth running of the hospitalIt's a great fit for a nurse who wants to keep making a difference beyond the treatment room.
What we offerPermanent full-time position (part-time considered for the right candidate)Staff discounts on veterinary care for your own petsExternal HR support and an Employee Assistance ProgramRegular learning and career development opportunitiesEnrolment in the Lincoln Institute's Emerging Leaders ProgramA management team committed to leadership development and a positive cultureWho we're looking forAn experienced veterinary nurse who genuinely enjoys people. You can read a room, handle hard conversations with warmth, stay calm under pressure and make clients feel they're in good hands.You'll bring:Certificate IV in Veterinary Nursing (or equivalent)Previous experience in a veterinary hospitalStrong understanding of veterinary workflows, treatments and preventative healthcareExcellent communication and client care skillsConfidence supporting pet owners through challenging situationsA positive, team-focused attitudeHear from our team"Working at CVH has built me to be a better person every day. This workplace pushed me past what I thought my limits were, and I work somewhere I can truly be myself, with endless support throughout my studies and career." — Korey, Veterinary Nurse"My management team check in with every staff member each month to make sure we're okay and see if we need any guidance. Being a close-knit team means we're all on the same page and we enjoy our day." — Grace, Client Relations"Everyone is friendly and supportive, and we have a good laugh every day. We're dedicated, front and back of house, and we genuinely strive for the highest standard of care. Also, the team are all gamers and they support my Pokémon addiction." — Daisy, Veterinary Nurse"I love having a boss who makes me a real barista-quality cappuccino every morning." — Amanda, Client Relations
Ready to join us?Apply with your current CV and a brief cover letter emailed to maddy@capitalvet.com.au telling us about yourself and why this role appeals to you.