Technical Analyst

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Technical Analyst to join our team in Darwin, NT.

We are seeking an experienced and proactive Technical Analyst to join our team and support the delivery of complex ICT systems and enterprise technology solutions. This role is ideal for a technically skilled professional with experience across Linux and Windows environments, enterprise infrastructure, and Atlassian platforms including Jira and Confluence.

You will provide expert technical advice, perform systems analysis, support critical ICT environments, and drive continuous improvement through process optimisation and technical innovation. Working closely with technical teams, stakeholders, and vendors, you will play a key role in delivering Level 2 and Level 3 support, implementing complex system changes, and contributing to successful Atlassian Server-to-Cloud migration initiatives. This role will be a 10-month fixed-term contract based on-site in Darwin.

What You'll Do

• Provide specialist technical advice and support across enterprise systems, applications, and Atlassian platforms including Jira and Confluence.
• Analyse business and technical requirements to identify opportunities for system, process, and service improvements.
• Develop implementation and migration plans for complex changes, ensuring risks are assessed and managed throughout delivery.
• Configure, administer, and support Linux and Windows environments, infrastructure, databases, and network-connected systems.
• Lead or contribute to Atlassian Server-to-Cloud migration activities, including application assessments, plugin compatibility, security reviews, testing, and deployment.
• Investigate, troubleshoot, and resolve complex Level 2 and Level 3 technical issues while working closely with internal stakeholders, vendors, and service providers.
• Produce high-quality technical documentation, support procedures, knowledge articles, and implementation guides.
• Monitor system performance, maintain service availability, and recommend continuous improvement initiatives.
• Support change management, incident management, and problem management processes in alignment with ITIL best practices.
• Participate in planned after-hours support and maintenance activities where required.

What You'll Bring

• Strong experience supporting enterprise ICT environments across Linux and Windows platforms.
• Demonstrated expertise in Atlassian products including Jira, Confluence, and ideally Bitbucket and Bamboo.
• Proven experience delivering Atlassian Server-to-Cloud migrations, including migration planning, plugin assessments, integrations, security considerations, and post-migration support.
• Strong systems analysis skills with experience gathering requirements, producing technical specifications, and implementing business solutions.
• Solid understanding of IT infrastructure, networking, security, and database administration principles.
• Experience providing Level 2 and Level 3 technical support within complex enterprise environments.
• Excellent analytical and problem-solving skills with the ability to investigate complex issues and implement effective, evidence-based solutions.
• Experience assessing technical risks and delivering change within controlled service environments.
• Strong stakeholder engagement, communication, and documentation skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• A collaborative, adaptable, and customer-focused approach, committed to continuous improvement, professionalism, accountability, and delivering high-quality outcomes.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.