Front Office Coordinator

About SCHF

Are you ready to join a team of unstoppable changemakers at one of Australia’s largest children’s charities and one of the largest children’s hospital foundations in the world? Sydney Children’s Hospitals Foundation (SCHF) is seeking people who think big, aim high and want to help bring about a groundbreaking new revolution in kids’ health. Working at SCHF goes beyond just being a job; it offers the opportunity to join a change-making and future-shaping team that is making incredible contributions and being part of something bigger. Following a year of exceptional fundraising achievements, we are experiencing growth.

Join us in our Movement of Many!

Our Vision is to foster a place where all children should have access to the best possible healthcare, whenever and wherever they need it. That’s why we’re on a mission to harness the power of philanthropy, bringing world-leading care to the front line and future of children’s health.

Here are a few things that we care about as a team at SCHF. Five simple Employee Value Proposition (EVP) values that guide our behaviour, inform our decisions, and help us do what we do, in a way that is authentically us.

• Care deeply
• Think big, aim high!
• Lift those around you
• Real meaning, actual change
• Be you

About the role

Please note this is a full-time office-based role on a fixed term 12-month contract

We are seeking a highly organised, proactive and customer-focused Office Coordinator to serve as the central point of contact for the Sydney Children’s Hospitals Foundation (SCHF) corporate offices. As the only Office Coordinator position within SCHF, this role is critical in ensuring the seamless day-to-day operation of the organisation while delivering exceptional service to internal and external stakeholders.

This role acts as the first point of contact for all inbound enquiries across multiple channels, including visitors, telephone calls, email correspondence, deliveries, corporate partners, donors, suppliers, volunteers and staff. The Office Coordinator is responsible for triaging, resolving and escalating enquiries appropriately while maintaining a professional and positive experience for all stakeholders.

The role provides comprehensive office management, administration, facilities coordination and executive support across SCHF’s corporate functions, including the CEO Office, CFO Finance & Operations, CGO Governance, Philanthropy, Supporter Care and other business units. The position plays an integral role in supporting organisational efficiency, governance processes, workplace experience, vendor management, business continuity and continuous improvement initiatives.

As the custodian of the King Street office environment, the Office Coordinator is responsible for ensuring operational excellence, maintaining effective office systems and processes, managing facilities and supplier relationships, coordinating key organisational meetings and events, and supporting teams to achieve strategic and operational objectives.

This role requires a highly adaptable professional who can manage competing priorities, build strong relationships across all levels of the organisation, exercise sound judgement, and proactively identify opportunities to improve processes, service delivery and the overall employee and visitor experience.

Job Responsibilities:

Front Desk & Office Management

• Serve as the first point of contact for phone, email, visitors, and general enquiries.
• Provide a professional and welcoming experience for donors, partners, patients, families, staff, and visitors.
• Coordinate meeting rooms and support key meetings, including Board, Executive, and donor meetings.
• Maintain office facilities, supplies, equipment, security passes, and shared spaces.
• Manage supplier relationships, ordering, invoices, and office budgets.
• Liaise with building management, maintenance, security, and IT providers to ensure smooth office operations.
• Support workplace health and safety initiatives and drive continuous process improvements.

Executive & Administrative Support

• Assist Executive Leadership Team members with expense reimbursement approvals.
• Maintain accurate donor records in Salesforce.
• Provide administrative support across teams, including meeting preparation and coordination.
• Deliver basic local IT support and coordinate office technology requirements.
• Support office workflow processes and contribute to a collaborative, efficient workplace.
• Undertake additional administrative and office support duties as required.
• Provide your feedback on BizChat

Qualifications and Experience:

• 5+ years in a similar office role.
• High-level computer skills in Microsoft Office and CRM databases.

Skills & Competencies:

• Experience with diary management for executives.
• Ability to take initiative and be proactive.
• Proactive, organised, and detail oriented.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Professional, motivated, and energetic approach.
• Ability to build rapport with people at all levels.

Our Proposal to You:

We are pleased to offer a competitive salary of $75,000 plus superannuation. We believe in recognising and rewarding the valuable contributions of our team members.

• We focus on mental health support with free training and tools, as well as relief and support resources.
• Along with competitive salaries, enjoy salary packing with charity-sector tax exemptions, allowing you to enjoy more take-home pay.
• SCHF will provide 2% additional superannuation to help take care of your future.

At SCHF, you’ll have a richer, more meaningful job with the chance to create change at scale, knowing that what you do every day improves the lives of sick kids and shapes the front line and the future of kids’ health.

Acknowledgement of First Nations people

Sydney Children’s Hospitals Foundation acknowledges Aboriginal and Torres Strait Islander people and recognises their continuous connection to country, community, and culture. We are committed to helping to close the gap to achieve equality in health and life expectancy for Aboriginal and Torres Strait Islander peoples. As such, if you require any adjustments to submit your application, please get in touch with us at careers@schf.org.au