Client Experience Assistant

About Able Foods
At Able Foods, we believe that everyone deserves the right to a life of independence and joy, and we know how important food is in delivering that. This means that older Australians, Australians with disabilities, and the care network that supports them have a food partner who always keeps their needs front of mind in every decision.
Our dedicated team understands what it means to create meals that cater to our client’s unique needs. Through years of experience, we also know how to best manage both the NDIS and Aged Care (HCP) processes.
Our menu is specially designed with nutrition guidelines that don’t sacrifice great taste, and our services are delivered with genuine care from a team who are experts in the NDIS and aged care landscape.
It’s our mission to enable healthier, happier and more independent lives for each and every ability. At Able Foods, we make food with purpose. Able Foods is a certified B Corp organisation.
The Role
The Client Experience Assistant plays a crucial administrative role in driving seamless operations across both the Client Support and Client Engagement teams. This fast-paced position focuses on high-volume task execution, data auditing, inbox triage, and CRM administrative support.As a quick learner with exceptional attention to detail, you will handle key back-office workflows that keep our participant retention, lead pipelines, and service delivery running smoothly and accurately.
ResponsibilitiesInbox & Query TriageShared Inbox Management: Continuously monitor, process, and route high volumes of incoming communications across shared team inboxes.General Enquiries: Address routine administrative and client queries or escalate complex cases to the appropriate Client Support or Engagement team member in a timely manner.Task Assignment: Receive, review, and assign incoming notifications to the correct team members to ensure seamless subsidy plan alignment.Maintain accurate records for a team-based support and dynamicCultivate a team dynamic where everyone is supported and striving for excellence.Keep detailed and accurate records of all correspondences and client’s support circles to provide a seamless experience for our clients. Lead Pipeline Crosschecking: Routinely cross-check open lead records in the CRM to ensure accurate status tagging, prevent contact drop-offs, and maintain clean sales pipelines.General Team Support & ExecutionIdentify recurring administrative bottlenecks and suggest process improvements to boost team efficiency.Collaborate seamlessly across both Client Support and Client Engagement teams to meet weekly operational goals.
About YouEssential skills & attributesExecution Powerhouse: Proven capability to execute high-volume administrative and data entry tasks quickly without sacrificing quality or accuracy.Meticulous Attention to Detail: A strong eye for spotting data discrepancies, errors in scheduled deliveries, or incomplete CRM leads.Fast Learner: Rapidly adapts to internal systems, workflows, software platforms, and NDIS terminology.Strong Communication: Clear written and verbal communication skills for triaging enquiries and liaising with internal stakeholders.Organised & Self-Driven: Outstanding time management skills with the ability to prioritize tasks independently in a fast-paced environment.Preferred skills & attributesKnowledge of the NDIS or Aged-Care SectorBackground in nutritionPreferable knowledge of Salesforce and MS OfficeQualifications and CertificationsThis is considered a ‘risk assessed’ role and requires an NDIS Worker Screening Checks (NDISWSC). This link outlines the screening requirements for the state or territory in which this role operates.
What Able Foods offers youPurpose-Driven Work: confidence that your work is having a positive impact on the world and serving an important mission as part of a creative, friendly and collaborative teamPersonal growth: we are on the scale-up journey, so you’ll be challenged with exceptional opportunities for growth. You’ll be well supported by experienced peers and leaders from major corporations and startupsWellbeing & Mental Health Support: access to our confidential Employee Assistance Program (EAP) offering free professional mental health, personal, and wellbeing support for you and a family member. Flexible Hybrid Model: Working from our awesome office with flexible work options.