Customer Experience Coordinator

Company Description GT-EX is a transport and logistics provider that partners with forward-thinking businesses seeking reliable, transparent, and simple courier solutions for documents and packages. The company operates across six major cities—Sydney, Auckland, Melbourne, Brisbane, Perth, and Adelaide. GT-EX is known for professional, customer-focused services and has earned the trust of many respected brands. The team focuses on efficient and flexible freight services that help clients manage supply chains, improve distribution networks, and streamline operations. Applicants joining GT-EX will be part of a growing organization committed to helping businesses thrive through dependable logistics solutions.
Role Description: The role involves managing customer enquiries, providing proactive shipment updates, resolving issues, and building strong customer relationships. You’ll also provide general administrative support, maintain accurate records, assist with escalations, and identify opportunities to continually improve the customer experience.
QualificationsStrong customer-focused competencies, including Customer Service, Customer Support, and Customer Satisfaction.Effective interpersonal abilities, such as clear Communication skills and the capacity to build positive relationships with diverse stakeholders.High attention to detail, strong time management and the ability to handle multiple priorities in a fast paced environment.Ability to work on-site in Banksmeadow, NSW