Operations Support

About the company

EVOCA Group is a leading multinational company in the out-of-home coffee machine sector, providing comprehensive range of coffee machines and payment solutions for the Vending, HoReCa and the Office Coffee Services markets. The company is also a world leader in the production of automatic snack and beverage vending equipment.

We provide business-to-business after-sales and technical support worldwide for our made in Italy products, through a network of distributors and branches across the globe.

www.evocagroup.com

About the role

We are currently seeking a dedicated and enthusiastic professional to join our dynamic team in Sydney.

The position will provide you with great exposure to a range of functions including customer service and office administration.

This is a min 30hrs to max 37.5hrs per week position for our Sydney office, Mon-Fri, to start as soon as possible.

Working closely with the rest of the team, you will:

· Manage stock levels, stock orders and local dispatch of coffee/vending machines and spare parts;

· Perform general office administration tasks, including invoicing;

· Support ongoing relation with customers, presence at trade shows, promotional materials.

Examples of duties:

· Manage enquiries and orders of equipment, parts and accessories;

· Manage logistics aspect of local stock out-bound (to customer);

· Manage customer service enquiries and communication with clients;

· Manage and monitor internal stock level (equipment, parts and accessories);

· Manage and coordinate service requests;

· Keep internal files and inventory up-to-date;

· Arrange airfreight and seafreight part orders with HO;

· Manage presence and promotion at exhibitions / trade shows;

· Create promotional materials (eg: brochures, product profile, etc...)

· Manage invoicing to customers (eg: proforma, tax invoice, refund/credit)

· Maintain office environment in good shape;

· Manage suppliers and contractors (energy supplier, IT, cleaners, fire / safety inspection etc...)

· Drive CRM activities

Skills and Expertise

You have had preferably customer service/logistics experience, but you are also keen to grow with the business and learn new skills along the way.

To be considered for this position you must have a positive attitude to work, excellent administration and communication skills, and fluent English - verbal and written skills (good Italian verbal and written skills will be a plus), exceptional attention to details and ability to prioritize.

· Proactive attitude, self-motivated with strong problem solving ability

· High attention to details

· High level of interpersonal and customer service skills

· Proven experience in working and managing projects and deadlines autonomously

· Proven ability to multi task

· Ability to work in both a team environment and autonomously

· Reliable and punctual

· Proficient skills in Microsoft Office & Excel (intermediate proficiency in Microsoft excel formulas is required)

· Fluent English - verbal and written skills

· Experience in a similar role is preferable

Benefit and Culture

Bring your skills to the Team. This will be a rare opportunity to make a tangible impact within our organization, while gaining valuable global professional experience. It is a great working environment, with career development potential.

Our Sydney office is conveniently located in Alexandria, trendy area minutes away from Sydney CBD. It is close to public transportation and close-by parking available.

Notes

· Only shortlisted candidates will be contacted.

· Please advise current visa details if you are on a visa, otherwise please state in your CV that you have permanent working rights in Australia.