Family Care - Casual

Make a Real Impact. Be the Heart of our Houses.

Family Care (Casual) | RMHC VIC & TAS

📍 Multi-site | North Fitzroy, Parkville & Monash
🕐 Casual | Includes overnight, weekend, and after-hours shifts

If you’re seeking more than a desk job – and want your work to have real, human impact – this might be the opportunity you’ve been waiting for. Join our dynamic and supportive Operational team as Family Care (Casual), helping keep families close when it matters most. We are recruiting for 2-3 new casuals in our team.

Who are we?

Ronald McDonald House VIC & TAS provides essential care and support for families of seriously ill or injured children. Our mission is simple but powerful: to keep Families close to the medical care their child needs, and close to each other. For more than 40 years, we’ve been a place of comfort and community for thousands of Families – and it’s our people who bring this mission to life every day.

About the role

As part of the Family Care team, you’ll be the first point of contact for Families staying in our Houses. You'll ensure each Family feels welcomed, supported and safe during their stay – from check-in to departure.

You’ll contribute to:

• Creating a homely, supportive environment for Families under stress.

• Delivering operational and quality standards excellence - including cleaning, preparing rooms, and managing guest services.

• Ensuring smooth daily operations through admin and general house coordination.

• Engaging with volunteers and supporting them onsite with task management

• Contributing to after-hours and overnight shift coverage as part of a rotating roster.

This is a hands-on, people-first role requiring empathy, initiative and a calm, positive approach to unexpected situations.

Who are you?

You are compassionate, organised, and love being part of a team that makes a difference. You’re confident working independently and thrive in a dynamic, people-focused environment.

You bring:

• Experience in customer service, hospital admin, or community care

• Strong communication and interpersonal skills – you're a natural at making people feel at ease

• Confidence in managing solo shifts and responding to needs as they arise

• Administrative ability – comfortable with Microsoft Office, data entry, and learning new systems

• A calm, respectful and supportive approach to everyone you meet

And you have:

• A current Working with Children Check and Police Check (or willingness to obtain)

• Full COVID-19 vaccination status (aligned with hospital partner requirements)

• Flexibility to work overnight, weekend and public holiday shifts across multiple sites

Why Join Ronald McDonald House?

At Ronald McDonald House VIC & TAS, you’ll be part of a values-driven organisation where your work has meaning, every single shift.

We offer:

• Salary packaging benefits to boost your take-home pay

• Meal & entertainment card and retail discounts via Engage Benefits

• Access to Fitness Passport gym discounts

• Sonder EAP support – including 24/7 nurse access

• Ongoing professional development, training, and national events

• A culture that values connection, compassion, and fun

Awesome role! I love it, how do I apply?

Sound amazing?!  Please submit your CV with a cover letter (max 1 page) addressing the following items:

• What attracts you to the role - Family Care

• Why you would like to work for Ronald McDonald House

• How have you demonstrated strong interpersonal and customer service skills in past roles?

• What relevant experience do you bring in administration or guest services?

• Your proficiency with Microsoft Office or other systems and your adaptability to learn new tools.

For further clarity and/or a copy of the position description please contact ••••@ronaldmcdonaldhouse.org.au

Please note, applications without a cover letter that fail to address the above criteria will not be progressed.

We will start shortlisting and commencing the interview process as applications are received. The selection process will be progressed before the closing date, so to avoid disappointment, please submit your application as soon as possible. Due to the anticipated volume of applications, only applicants with cover letter addressing the criteria above will be considered in the recruitment process

Reasonable Adjustments 

We recognise that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and put your skills forward for consideration. If we can make some adjustments to the recruitment process to better enable you to shine, then please contact ••••@ronaldmcdonaldhouse.org.au and let us know.

Our Recruitment Commitment

We are deeply committed to fostering an inclusive culture that values, promotes, and benefits from diversity. We believe that embracing and celebrating our differences enhances our workplace. Our unwavering dedication to workplace equality drives us forward. We welcome applications from individuals of diverse backgrounds, including Aboriginal and Torres Strait Islander communities. Our recruitment process prioritizes essential job requirements, knowledge, skills and experience and is consistently fair to all applications. 

Our Safeguarding Children & Young People Commitment

We keep children and young people safe in our spaces and do not tolerate any kind of abuse. Our team, including employees and volunteers, must meet high standards to ensure they prevent and report abuse. We ensure all children and young people have a safe space where we listen to them and empower them. Every day, we aim to make children and young people feel valued, protected, and heard. All roles are subject to compliance and reference checks and are subject to relevant state/territory legislation.