Operations Manager

Part-time | 0.6 FTE | Western Australia

At PBF Australia, we have something most organisations don't.

Stories that can change lives.

Our Lived Experience Storytellers take their real experiences of life-changing spinal injury into workplaces, schools and communities not simply to tell their story, but to make people think differently about the choices they make.

At the other end of that journey, our Peer Support team is there when someone has actually experienced a spinal injury providing connection, practical support and the reassurance that comes from talking to someone who truly understands.

This role leads both.

You'll lead the reimagining of PBF's Learning portfolio, designing, testing and refining programs that combine lived experience, learning science and behaviour change.

You'll also oversee our Peer Support team, led by our Peer Support and Wellness Coordinator by supporting the delivery and development of our hospital-based peer support program and the people who support individuals and families following spinal injury.

It's a rare opportunity to work across the full PBF journey:

Influencing safer choices before injury.
Supporting people when injury happens.
Turning lived experience into something that helps others.

You'll have the freedom to challenge what we currently do, create new ideas and turn them into programs and services that genuinely engage people and make a difference.

You'll lead and develop our Lived Experience Storytellers and Peer Support team, while building the systems, capability and quality needed to deliver consistently across Australia.

We're looking for someone with strong learning design and program development capability who can combine creativity with leadership and operational discipline.

You may come from learning and development, health promotion, instructional design, behaviour change, education, program management or a related field.

You'll know how to:

• Design learning that engages different audiences

• Turn ideas, stories and evidence into compelling experiences

• Apply learning and behaviour-change principles

• Develop and rejuvenate programs and products

• Coach people to become confident public speakers and facilitators

• Lead teams and build capability

• Turn ideas into practical, scalable solutions and measure impact

Experience in disability, injury prevention, social impact or working with lived experience is highly desirable. An understanding of lived experience is important, whether that comes through your professional work, personal experience or both.

You're not coming here to maintain the status quo.

You'll have genuine influence over the future of the national portfolio, work closely with the CEO, develop an extraordinary lived-experience workforce and see your ideas move from concept to real-world impact.

You'll join a flexible, close-knit and values-driven team that cares deeply about what it does — and enjoys doing it together- people who take our mission and purpose seriously but not ourselves and people who enjoy a good chat and laugh along the way..

If you know how to turn stories into learning, learning into action and lived experience into support, we'd love to hear from you.

Please submit your CV and a one-page covering letter explaining what you can bring to PBF Australia and why you want to work here.

Your covering letter is your opportunity to show us how you tell a story — and make us want to keep reading.

For an initial confidential conversation, please contact CEO Kim Hocking via email at ********@pbf.asn.au.