Customer Engagement Associate

Ready to join a company that's helping thousands of Australian families achieve their dream of home ownership?

Metricon Homes, Australia's award-winning leader in residential building, is seeking a friendly, proactive, and customer-focused professional to become the welcoming voice of our national business.

As the first point of contact, you'll connect with customers and support stakeholders across the organisation, playing a key role in delivering the exceptional service experience Metricon is known for.

Why you'll love working with us:
✔ Work for a recognised industry leader
✔ Supportive team culture where your contribution matters
✔ Opportunity to build valuable customer service and business experience
✔ Monday to Friday role with 7.5 hour shifts between 8am and 6pm

If you thrive on helping people, solving problems, and providing outstanding service, this could be the perfect opportunity for you!

Reporting to the Customer Engagement Team Leader, your responsibilities will include:

• Engage with customer enquiries via incoming/outgoing telephone calls as well as email, and online channels
• Demonstrate a superior customer service capability - prioritising the customer experience at all times
• Provide personalised customer service of the highest level, building rapport for sales and general enquires
• Assist existing customers through their building journey
• Ensure best practice customer experience initiatives, aligned with company policies and values at all times
• Use effective questioning and exceptional listening skills to identify and respond to the needs of customers, escalating priority issues requiring specialised attention
• Utilise CRM and other systems to capture leads, schedule tasks, send communications, along with day to day operational duties
• Build sustainable relationships of trust through open and interactive communication with customers and stakeholders; and
• Achieve personal and team KPI targets.

Metricon will offer you:

• Stylish and fun environment at our brand new Notting Hill Office
• Free onsite parking
• Be supported by a Management Team that has a Culture Where You Matter
• On-going learning and development opportunities to help build your skills and reach your potential
• Metricon Homes – Australia’s largest Home Builder for the 10th Consecutive Year
• We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities; and
• Attractive housing discounts on our award winning homes.

The successful candidate will have:

• Highly developed communication skills: Authentic, clearly articulated and collaborative interactions with customers, team members and stakeholders; both verbal and written
• Proven customer service skills: Ability to build relationships, gain trust & rapport
• Ability to work autonomously and as part of the team
• Organisational awareness
• Ability to prioritise and manage workload
• A commitment to Innovation, Quality and Continuous Improvement: Contributing ideas that improve the efficiency, effectiveness, and productivity of the customer journey
• Customer orientation and the ability to adapt/respond to different customers and enquiry types
• Focus to actively listen with a high attention to detail and a proactive approach to all tasks undertaken
• The capacity to multi-task, set priorities and meet deadlines; and
• Understanding of the building industry and customer journey is desirable.

How to apply:
If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now.

This role requires a national police check to be undertaken by the successful applicant