Customer Engagement Associate

Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Amazing opportunity to get hands on experience supporting internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.

Your responsibilities will include: Engage with customer enquiries via incoming/outgoing telephone calls as well as email, and online channels

Demonstrate a superior customer service capability - prioritising the customer experience at all times

Provide personalised customer service of the highest level, building rapport for sales and general enquires

Assist existing customers through their building journey

Ensure best practice customer experience initiatives, aligned with company policies and values at all times

Use effective questioning and exceptional listening skills to identify and respond to the needs of customers, escalating priority issues requiring specialised attention

Utilise CRM and other systems to capture leads, schedule tasks, send communications, along with day to day operational duties

Build sustainable relationships of trust through open and interactive communication with customers and stakeholders

Achieve personal and team KPI targets

Metricon will offer you: Supportive, best-practice and high-functioning workplace culture - where high-calibre work is recognised and rewarded

Ongoing learning and development opportunities through nationally accredited courses, highly engaging e-learning portal and other comprehensive training programs

Competitive salary, and salary package opportunities

Physical fitness programs, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor to address your well being24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges

Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform

Advance your professional growth with Metricon - the HIA's Number One Australian Home Builder and Australia's Most Trusted Choice

The successful candidate will have: Highly-developed communication skills: Authentic, clearly articulated and collaborative interactions with customers, team members and stakeholders; both verbal and written

Proven customer service skills: Ability to build relationships, gain trust & rapport

Ability to work autonomously and as part of the team

Organisational awareness

Ability to prioritise and manage workloadA commitment to Innovation, Quality and Continuous Improvement: Contributing ideas that improve the efficiency, effectiveness, and productivity of the customer journey

Customer orientation and the ability to adapt/respond to different customers and enquiry types

Focus to actively listen with a high attention to detail and a proactive approach to all tasks undertaken

The capacity to multi-task, set priorities and meet deadlines

Understanding of the building industry and customer journey is desirable

If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now.

Working Hours;
Monday to Friday: 8.30am - 5.00pm (1hr break)

This role requires a national police check to be undertaken by the successful applicant