Warranty Officer

At Mercedes-Benz Berwick, Brighton, Waverley and Mornington, we're more than a dealership network—we're a legacy of excellence. As Australia's highest-volume and most-awarded Mercedes-Benz dealership group, we have proudly earned Metro Retailer of the Year and Circle of Excellence honours for more than a decade.

Due to continued growth, we're seeking an experienced Warranty Officer to assist with warranty administration and processing claims. In this role, you will travel across our four Mercedes-Benz dealerships. 

Why Join Us?

• Competitive salary package plus commissions, negotiated based on experience
• Opportunity to work with a globally recognised luxury automotive brand
• Exposure to multiple dealership service department teams
• Career development opportunities within a large automotive group
• A friendly, inclusive and supportive workplace culture
• Stable, long-term career opportunity with an industry leader
• Patterson Cheney group discounts in Sales, Service, and Parts
• Bunnings Power Pass discounts 
• Work with Victoria's most awarded Mercedes-Benz dealership group
• Luxury dealership environments and premium facilities, working with a great bunch of people. 

About the Role
This is an on-site position that can be based at Mercedes-Benz Berwick, Waverley or Brighton, with regular travel required to support all dealership locations, including Mornington.

Reporting to the Aftersales and Service Managers, your responsibilities will include:

• Processing warranty claims and ensuring accurate documentation and submissions
• Liaising with Service Advisors, Technicians and Parts Departments to gather warranty information
• Monitoring claim progress and following up to ensure timely resolutions
• Maintaining accurate records of approvals, rejections and reimbursements
• Remaining up to date with Mercedes-Benz warranty policies and procedures

About You
To be successful in this role, you will bring:

• Previous experience in dealership warranty administration
• Mercedes-Benz, a luxury automotive brand, is highly regarded
• Exceptional attention to detail and accuracy
• Strong organisational and time-management skills
• Excellent communication and stakeholder management skills
• Strong computer literacy and experience using dealership systems
• A current driver's licence and willingness to travel between sites as required

Apply Today
Click "Apply Now" to submit your application.

There is no closing date for this position. This is a high-demand role, and applications will be reviewed as they are received. The position will be filled as soon as the right candidate is identified.

The successful applicant will be required to undertake a National Police Check.

Mercedes-Benz Berwick, Brighton, Waverley and Mornington are proudly part of Patterson Cheney Cars and Trucks, one of Australia's largest family-owned automotive groups. Operating since 1915, Patterson Cheney employs approximately 1,000 team members across a range of leading automotive brands, including Mercedes-Benz, Toyota, Isuzu UTE and major truck franchises.

As an equal opportunity employer, we welcome applications from all suitably qualified candidates who have the right to work in Australia. We value diversity, inclusion and the principles of our independent family-owned business.