Carer Gateway Support Officer

Carers WA values its dedicated and skilled employees and aims to create a flexible, supportive and family and carer friendly workplace. Carers WA actively supports diversity and inclusion, and we encourage Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTIQA+SB people, neurodiverse people, carers and people with disability to apply.

We want to provide a space for everyone to have the best experience through the recruitment process, please tell us how we can best support you.

The Carer Gateway Support Officer role is a full-time fixed-term (to 30 June 2027) position which is subject to ongoing funding. The position attracts a salary package of $81,900 p.a., plus super and salary packaging, 5 weeks annual leave (with 17.5% leave loading) and two wellness days per annum.

About Carers WA:

Carers WA is the peak body representing the needs and interests of all carers in Western Australia and is part of a national network of Carers Associations providing a range of support services. Carers provide unpaid care and support to family members and friends who have disability, mental illness, a chronic condition, terminal illness, and alcohol or other drug issue or who are frail aged.

Carers WA is a carer friendly workplace and supports staff who are in a caring role.

Carers WA will provide you with:

• Extensive training and development opportunities, pertinent to your role
• Opportunity for flexible work options (after successful probationary period)
• A carer friendly workplace
• A friendly, supportive, and collaborative workplace environment
• A competitive salary, including salary packaging

About the role:

The role plays a vital role in supporting unpaid carers navigate the right support and services. It is multi-faceted, process driven and team orientated role, requiring the ability to be adaptive to change and flexible in how work is undertaken.

The role involves working in a strengths based, trauma informed manner through the process of intake, planning and identifying person-centered goals and supports for carers. The coordination and administration of financial and business functions is required to support the referral and delivery of services to carers, including a combination of administration, budgeting, contractor engagement and some scheduling duties.

Carers WA promotes a workplace free of physical and psychological harm, however, acknowledges that some roles and inherent actions of our business mean there may be exposure to traumatic narratives. In these instances, and where possible, Carers WA will mitigate the impact of this exposure.

Typical stressors associated with this role may include exposure to traumatic narratives, compassion fatigue, and handling callers who are experiencing frustration or burnout. Therefore, mental resilience, de-escalation skills and strong self-care strategies are vital to this role.

Duties include but are not limited to:

• Contribute to the intake, planning and support function as required within the Carer Gateway Team, in compliance with the Department of Health, Disability and Ageing.
• Maintain and develop comprehensive knowledge and strong understanding of funded and non-funded service providers, services options, and support agencies.
• Communicate professionally and empathetically with carers.
• Ensure all scheduled activities are undertaken in accordance with responsibilities and accountabilities within the allocated time frames.
• Actively engage in ongoing professional development and training opportunities, and when participating in clinical and line management supervision, to minimise the typical stressors associated with this role.

Essential Selection Criteria:

• Tertiary or other qualification in community / health services, social sciences, psychology, social work (min Cert IV).
• Demonstrated experience with assessments, coordination of services and referral processes.
• Knowledge and experience in trauma informed and strength based practice.
• Proven competence with person-centered practice supporting individuals to increase independence, participation and wellbeing.
• Understanding and empathy of carers, health, mental health, ageing, and disability issues including with First Nations, CaLD and LGBTQIA+ individuals and communities.
• Willingness to work flexibly across different functions when required, including active participation in change management.
• Well-developed written and verbal communication skills within various communication modes (phone, Teams, Zoom, face to face).
• Demonstrated experience in administration and business processes, including fast and accurate data entry, and high level computer skills with proficiency in Microsoft Office Suite (Excel, Outlook) and customized client databases.
• National Police Clearance issued within the last 3 months (to be provided upon employment).
• Current C class drivers’ licence.
• Current Working With Children Check as required

Please note: Only shortlisted applicants will be contacted for an interview.

Applications EOD on 31st August 2026, we strongly encourage you to apply prior to this date.

Carers WA reserve the right to begin the recruitment process and withdraw the position prior to the close date/time. Applications must include a covering letter addressing the selection criteria, Curriculum Vitae and contact details of two professional referees. Applications can be submitted online via this recruitment platform.

Carers WA supports a zero harm workplace culture to all internal and external stakeholders.

To learn more about working with Carers WA, we encourage you to visit our website www.carerswa.asn.au