Cluster Manager - WA

About Jurlique:

As a values-driven business, we are committed to bringing the life-force of nature to our customers while creating a team-oriented, supportive, and results-driven workplace. At Jurlique, we help our people unlock their natural expertise and flourish in their careers.

If you’re as passionate about natural skincare as we are, your next career move is clear - join Jurlique!
 

About the Role
Jurlique is seeking an experienced, commercially driven full-time Cluster Manager to lead the performance, people and growth of our WA retail network - including our flagship WA Concept Store and all Department Store locations across the state.

This role acts as the Store Manager for the Concept Store 4 days per week while overseeing multi site operations on the road 1 day per week, driving exceptional customer experience, elevating brand standards and developing high performing teams. It’s a hands on leadership role suited to a retail leader who thrives on coaching, operational excellence and delivering strong commercial outcomes.

Retail Leadership & Operations
•    Lead the WA Concept Store and Department Store network.
•    Drive a customer first culture and consistent operational standards.
•    Manage rosters, labour productivity, payroll accuracy and compliance.
•    Conduct regular store visits to coach teams and maintain consistency.
•    Oversee inventory management and ensure safe working environments.

Sales & Commercial Performance
•    Deliver sales, profit and KPI targets across all locations.
•    Analyse performance metrics and implement improvement plans.
•    Drive customer acquisition, loyalty growth and local sales initiatives.
•    Partner with Department Store stakeholders to maximise results.

People Leadership
•    Recruit, onboard and develop high performing teams.
•    Coach Store Teams and Counter Managers to lift capability.
•    Build talent pipelines and lead performance management when required.
•    Champion Jurlique mindsets, behaviours and engagement. 

Education & Brand Standards
•    Support product knowledge and brand training across WA.
•    Ensure consistent selling standards and strong brand presentation.
•    Maintain visual merchandising excellence and support campaign execution.

Why Jurlique?
In exchange for your expertise and contribution, we offer the opportunity to play a key role in this South Australian born, international skincare brand. The role attracts access to a wide range of benefits:
•    Product Discounts and Treatment Discounts
•    Annual Product Allowance
•    Service Recognition Vouchers
•    Annual Volunteer Day to give back to your community
•    Flare Perks – discounts with a wide range of brands
•    Face-to-face and online training programs to build valuable skills, including communication, presenting and leadership
•    Employee Assistance Program
•    Great Place to Work – Engagement Survey to help us deliver a flourishing workplace
•    Annual Events to celebrate important and fun moments (International Women’s Day, Self Care Day, Harmony Day and more)
•    Quarterly Mindset and Behaviour Awards to recognise our passionate and collaborative culture

We value work-life balance and support our employees to maintain a strong sense of personal wellbeing. We are also committed to developing our people and creating opportunities for growth, with a strong focus on promoting talent from within.

At Jurlique, our mindsets and behaviours are at the heart of our success. They define how we work and ensure we bring the best version of ourselves every day:
Better outcomes together – Make it happen – Do what’s right

If you would like to learn more about us at Jurlique, please visit https://www.jurlique.com.au 

Come for Nature, Stay to Flourish.