Assistant Store Manager

We are currently seeking an energetic, highly motivated, and experienced Assistant Store Manager to join our team in our flagship store in Armadale on a 12-month maternity leave contract. You will be joining a creative and passionate team that strives to always create a welcoming and inspiring experience in store. As a company, we are a supportive team, committed to providing you with exceptional training encouraging professional development and career progression. Experience in a high-end boutique store is preferred, but not essential.

Australian brand Lee Mathews delicately weaves colour, texture and prints into sophisticated and refined seasonal collections. Inspired by the interests of the founder, Lee, prints and textiles are derived from her love of art, silhouettes from her passion for architecture and colour palettes from her vast library of books and travel.

The Assistant Store Manager on a 12-month maternity leave contract will be responsible for the effective performance of their allocated stores. With a focus on driving sales, ensuring exceptional customer experiences and upholding all values of the Lee Mathews brand vision and values. The Assistant Store Manager ensures smooth day-to-day operations and provides valuable insights to support customer engagement and brand alignment. This role requires a proactive, hands-on leader with a deep understanding of retail operations, strong communication skills, and a commitment to upholding the Lee Mathews brand standards. The Assistant Store Manager reports to the Armadale Store Manager and the National Retail Manager and steps in to provide support when the Armadale Store Manager is out of the business.

• Experience in high-end retail customer service
• Exceptional customer service
• Experience in growing and nurturing a customer database
• Exceptional presentation
• Exceptional verbal & written communication skills
• Understanding of the Lee Mathews brand & aesthetic
• Understanding of the customer demographic
• Highly motivated and driven in your role with a keen eye for detail
• Possess exceptional organisational skills

Key Responsibilities

This role will include, but is not limited to:

• Cultivating local relationships with customers, VIPs & other retailers
• Assisting customers in store
• Providing an inspiring and welcoming atmosphere in store
• Communicating styling advice based on in-depth knowledge of product & brand aesthetic
• Answering phone & email enquiries and all other communication channels
• Striving to achieve sales targets and company KPIs
• Supporting the manager in daily operational procedures and administrative tasks
• Maintaining stock management
• Ensuring the store aesthetics are always at their best
• Assisting the manager in strategizing business ideas that assist the growth of your store and the business