Customer Service Assistant – Mandarin Speaking Preferred

Summary:

We are seeking a motivated E-commerce Customer Service Assistant to join our dynamic team in Silverwater, New South Wales. This temporary, casual role is essential for providing exceptional support to our customers, ensuring their online shopping experience is seamless and enjoyable. As a key point of contact, you will help resolve inquiries and enhance customer satisfaction, contributing to the overall success of our e-commerce operations.

Responsibilities:

• Respond to customer inquiries via email, and live chat in a timely and professional manner.
• Assist customers with order placements, tracking, and returns.
• Provide product information and recommendations to enhance customer experience.
• Resolve customer complaints and issues effectively, ensuring a positive outcome.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service processes and customer satisfaction.
• Stay updated on product knowledge and company policies to provide accurate information.

Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or a related field is preferred but not essential.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficient in using computers and customer service software.
• A positive attitude and a willingness to learn.