Director of Rooms InterContinental Sydney

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

InterContinental Sydney, welcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge. 

Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city’s prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.

Due to an internal promotion, we are inviting applications for the opportunity to join the world’s most international luxury hotel brand as Director of Rooms InterContinental Sydney.

The Role

Reporting to the Director of Operations, you will manage and lead the overall operations of the Rooms Division, including Front Office, Concierge, Guest Services, Housekeeping and Executive Lounge.

Leading from the front across a Rooms Division team of 70 colleagues including heads of department, you will create a team who are highly customer focused delivering exceptional guest service, whilst proactively driving and maximising revenue and upselling programs. 

An exceptional communicator, developing an environment of collaboration and shared purpose you will foster our culture of “Inspiring Incredible” through teamwork, accountability and exceptional performance within a Luxury environment.

Driving Rooms Division hotel metrics is a key focus of this role, ensuring a balanced approach to sustainable success; developing and implementing strategies to optimise operational efficiencies; achieving productivity goals and exceeding guest experience targets.

This is a busy, hands on and varied role that will allow you to further stretch your leadership, commercial acumen, organisational skills and exceptional guest deliverables within a high performing environment. 

InterContinental Sydney is one of the most prestigious,  luxury hotels in Australia. This role is positioned to provide exceptional growth opportunities into our Hotel Manager and General Manager pipeline and future growth within wider IHG Hotel & Resorts. A career defining role!

What we need from You

Essential for this role, you must have 

• 2+ years of experience leading a full Rooms Division department including high volume housekeeping within a complex, high volume luxury environment
• Your background will include experience in the Luxury hotel market either locally or internationally 
• Exceptional financial management acumen with a proven track record in running an full P&L, managing labour costs, productivity, and profit
• Proven track record of delivering rooms division operational effectiveness and exceptional guest experiences 
• You will have proven experience working with and achieving brand standards at luxury or similar level
• Ability to create and grow a high performing team across rooms division multiple departments 
• Bachelor Degree in Hospitality or Tourism or relevant discipline
• Full and unrestricted Australian working rights, there is no sponsorship for this role 

What we offer

In return, not only will you be rewarded with a competitive salary, you will also be rewarded with a range of benefits that supports you throughout your IHG career journey.

• Competitive Salary
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• An immense colleague discounts platform for all your favourite brands and retailers
• Paid Birthday Leave
• Enhanced parental leave program
• Proactive paid wellness and mental health days
• Most importantly, we’ll help you grow, and develop you as an individual.  

Please note: For your application to be considered please include the following

1. A cover letter outlining how your skills and experience match the essential criteria for this role. 
2. Your current right to work status for the ability to live and work in Australia

 Applications without  the above will not be considered.