POS & Food Systems Application Lead

David Jones has been shaping the Australian retail experience for over 185 years, and the technology underpinning that experience matters as much as the product on the floor. As the POS & Food Systems Application Lead within the Platform team, you'll own the systems that connect every transaction — from fashion floors to food halls — and drive their continuous evolution.

What You'll Own

• Lead the lifecycle of David Jones' Point of Sale and Food Systems applications, ensuring safe, reliable and resilient services across ~40 stores and Distribution centres.
• Own application availability, transaction integrity, and health, acting as the key escalation point for critical incidents, problem management, and operational excellence
• Support the simplification, technical debt reduction, and modernisation initiatives, including cloud-enabled architectures, API-first integrations, and unified commerce capabilities
• Manage the flow of transaction data across POS, payments, data warehouses, and downstream enterprise systems, ensuring accuracy, observability, and trusted reporting
• Establish and govern service levels, operational KPIs, and peak-trading readiness plans that support seamless store operations
• Lead vendor and partner relationships across POS, payments, hardware, and food systems, ensuring strong performance, SLA compliance, commercial outcomes, and continuous improvement
• Deliver enhancements, upgrades, releases, and proof-of-concept initiatives while balancing innovation, operational risk, and business priorities
• Build and lead a high-performing application team, fostering a product mindset focused on customer outcomes, automation, efficiency, and continuous improvement

What You'll Bring

• Demonstrated experience leading or supporting enterprise POS, retail store systems, or transaction-based platforms within a complex multi-site retail environment
• Strong understanding of retail transaction flows, including POS, payments, reconciliation, inventory, and finance ecosystems
• Experience managing critical application platforms end-to-end, including incident, problem, change, release, and lifecycle management
• Proven ability to drive platform modernisation and simplification while maintaining operational stability in legacy environments
• Strong stakeholder management and communication skills, with the ability to engage effectively across store operations, business leadership, technology teams, and external vendors
• Experience managing vendor ecosystems and holding partners accountable for service delivery, commercial outcomes, and SLA performance
• Understanding of integration patterns including APIs, messaging platforms, event-driven architectures, and batch processing
• Familiarity with modern technology practices such as cloud services, observability, automation, AI-assisted operations, and platform engineering principles
• Knowledge of PCI-DSS, payment security requirements, and retail compliance obligations
• A commercial mindset with the ability to balance customer experience, operational risk, cost optimisation, and value realisation

Desirable Experience

• Experience supporting food service, hospitality, or food retail technology platforms
• Knowledge of Oracle Retail applications, messaging technologies (IBM MQ, JMS, Oracle AQ), or retail data integration ecosystems
• Experience with scripting and automation technologies including SQL, Python, Shell, Java, or similar
• Exposure to large-scale POS modernisation or unified commerce transformation programs

Why David Jones

Joining the Platform team means working at the centre of a business that is genuinely investing in its technology foundations. David Jones offers a collaborative environment where retail expertise and technical ambition sit side by side. You'll benefit from a staff discount that spans one of Australia's most iconic retail ranges, access to learning and development support, and a hybrid working model that balances CBD office collaboration with flexibility. This is a permanent role with genuine scope to grow.

About Us

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose.  We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions.  We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.