Parkville EMR Help Desk Analyst

• Excellent employee benefits including salary packaging
• 0.6 EFT Fixed-Term Role until 28th March, 2027
• Work for Australia’s leading Children’s Hospital
• Epic EMR!

About the Role:

This role is for one fixed-term position to a total of 48 hours per fortnight within the Parkville Electronic Medical Record (EMR) team.

The EMR Help Desk provides the first level of support for the EMR and acts as a single point of contact for telephone support, emails, logged requests from precinct staff regarding EMR issues including patients and consumers who are experiencing patient portal access problems.

Classification for this position will range from Grade 3 Year 1(AO31) – Grade 3 Year 5 (AO35) (FTE base salary $77,426.44 to $85,597.72 per annum, pro-rata, plus superannuation).

What you’ll achieve:

• Provide a high level of customer service to relevant stakeholders and consumers
• Respond to incidents report by precinct staff. Incidents may include, but are not limited to workflow issues, application errors, and user access;
• Actively monitor, resolve, troubleshoot and report incident and service requests to provide a responsive and agile day to day support service that meets the needs of all users;

Your skills and experience:

• Technical/administration training with several years' experience or equivalent work experience;
• Experience with an EMR or Health IT;
• Customer Service experience;
• Previous help desk experience or end user support.

If this sounds like you, click here to view the position description.

About Parkville Electronic Medical Record (EMR):

The Parkville EMR is a digital partnership between The Royal Children's Hospital (RCH), Peter MacCallum Cancer Centre (Peter Mac), The Royal Melbourne Hospital (RMH) and The Royal Women's Hospital (RWH) and Parkville Youth Mental Health and Wellbeing Service (PYMHWS). The Parkville EMR team (employed by RCH) maintains, operates, and optimises the Parkville EMR service for the benefit of all 5 health services. The Parkville precinct partners are committed to continuing the success of the EMR to deliver the vision as a world class EMR, shared with patients, to support the delivery of safe, high quality and seamless healthcare across Parkville and improve health outcomes for all Victorians. 

What we offer:

• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Parkville location and close to public transport

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately, we encourage you to apply promptly! For more information about this position please contact Mehul Vakil on Email: ***********@rch.org.au

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

Are you ready to join our team?

Apply online by clicking on the “Apply” button

Applications close 25 August 2026