Client Relationship Manager

About Aspen Legal
Aspen Legal is one of Australia's fastest-growing providers of legal secondments and an established law firm. Our clients include ASX100 companies, multinational organisations and leading higher education institutions.With annual revenue exceeding $10 million and plans to double in size over the next three years, we're entering an exciting phase of growth and are looking for talented people to help drive our success.
About the role
The Client Relationship Manager is a key growth role supporting the continued expansion of Aspen Legal's NSW secondments business.
Working closely with the Head of Secondments NSW and the broader secondments team, you will build and strengthen client relationships, drive account growth, identify new business opportunities, and contribute to Aspen Legal's market presence. You'll take ownership of a portfolio of clients, engage confidently with senior stakeholders, and play an important role in achieving our growth objectives.
This role is ideal for a commercially minded relationship manager who enjoys combining client service, business development and strategic growth in a high-performing, entrepreneurial environment.
Key responsibilities
Manage and grow key client relationships by acting as a trusted adviser and primary point of contact, ensuring exceptional service and long-term client retention.Drive account growth by identifying and converting opportunities within existing client relationships.Generate new business opportunities through networking, referrals, market engagement and proactive outreach. Build and manage a healthy sales pipeline, maintaining accurate CRM records and forecasting future opportunities. Represent Aspen Legal at client events, conferences and industry networking functions.Prepare proposals, capability statements and pitch materials to support new business opportunities.Monitor market trends to identify emerging opportunities and inform commercial strategy.Contribute to revenue growth through a combination of client retention, account expansion and new client acquisition.
About you
We're looking for a natural relationship builder who combines strong commercial acumen with a warm, engaging approach. You'll be proactive, self-motivated and comfortable taking ownership of client relationships from initial engagement through to long-term partnership.
You’ll bring:Experience in a client-facing role within legal, professional services or a similar B2B environment.A proven track record of managing and growing client relationships, with responsibility for revenue generation, business development or account growth.Demonstrated success identifying and converting new business opportunities.Strong stakeholder management skills, with experience engaging senior decision-makers.Excellent communication, presentation and relationship-building capabilities.The ability to manage multiple priorities and work effectively in a fast-paced environment.Experience using CRM systems to manage pipelines and track opportunities.Exposure to marketing, events or brand-building initiatives (desirable but not essential).
Why join us?
Aspen Legal is on an ambitious growth journey, and this role offers the opportunity to make a genuine impact on our success.
You'll join a collaborative, high-performing team where quality comes before volume, enjoy significant autonomy, and work alongside experienced leaders who are passionate about building Australia's leading legal secondments business.
If you're passionate about building trusted relationships, delivering exceptional client experiences and contributing to business growth, we'd love to hear from you.