HR Generalist

Sydney CBD / Full-Time / On-Site

About POP MART

Founded in 2010, POP MART is a global pop-culture and art toy company dedicated to inspiring passion and bringing joy to fans worldwide. Renowned for its designer toys, collaborations, and immersive retail experiences, POP MART has expanded rapidly across international markets.

Today, the brand operates in 30+ countries, with 550+ retail stores and over 2,300 Robo Shops globally. As POP MART continues to grow across Australia and New Zealand, we are strengthening our local team to support an engaging employee experience and scalable business operations.

About The Role

We are seeking an experienced and proactive HR Generalist/HRBP to support our growing Australia and New Zealand business.

This is a true HR generalist role combining business partnering, HR operations and office administration. You will act as one of the trusted HR partners to managers and employees, providing practical advice on day-to-day people matters while taking ownership of HR operations, employee engagement initiatives and business improvement projects.

Working closely with the HR Manager and cross-functional leaders, you'll help create a positive employee experience while ensuring our HR and office operations run efficiently. You will work closely with managers across our corporate and retail teams, providing support on day-to-day people matters, employee relations matters and employee lifecycle activities.

HR Operations

• Manage end-to-end onboarding and offboarding processes through Workday

• Prepare employment contracts, letters and HR documentation

• Maintain HRIS systems and ensure employee records remain accurate and compliant

• Coordinate probation reviews, contract changes and employee lifecycle administration

• Prepare HR reports and maintain HR compliance documentation

• Identify opportunities to improve HR processes and employee experience

Employee Engagement

• Drive employee engagement initiatives and wellbeing programs

• Coordinate employee events, celebrations and recognition programs

• Support internal communications and company-wide announcements

• Coordinate learning and development activities and HR workshops

• Assist with implementation of HR initiatives and regional projects

HR Business Partnering

• Act as one of the first points of contact for managers and employees on day-to-day HR matters

• Provide practical guidance on performance management, attendance, probation, employee relations and workplace issues

• Support employee relations matters, including investigations, disciplinary processes and documentation in accordance with company policies and employment legislation

• Coach managers on HR policies, best practices and people management

• Build strong relationships with stakeholders across Australia and New Zealand

Office Administration & Business Support

• Oversee day-to-day office administration and workplace operations

• Coordinate office facilities, maintenance and vendor relationships

• Manage office assets, supplies and equipment

• Support office relocation and workplace improvement projects

• Process HR and office-related invoices and maintain administrative records

About You

You'll thrive in this role if you enjoy balancing strategic thinking with hands-on execution.

We are looking for someone who has:

• 3+ years' experience in a HR Generalist, HR Business Partner or HR Operations role

• Strong understanding of Australian employment practices and employee lifecycle management

• Experience supporting managers with employee relations matters, including performance management, probation, workplace issues and policy interpretation

• Demonstrated experience supporting managers with employee relations matters and confidence handling sensitive people issues with professionalism and discretion

• Demonstrated ability to work independently with minimal supervision

• Excellent stakeholder management and communication skills

• Strong organisational skills with the ability to manage multiple priorities

• High attention to detail and ability to maintain confidentiality

• A proactive mindset with a willingness to take ownership and continuously improve processes

• Experience supporting frontline, workforce-intensive environments such as retail, hospitality, QSR, logistics, healthcare or other multi-site operations is highly regarded

• Experience using HRIS platforms and Microsoft Office

Why Join POP MART?

• Join one of the world's fastest-growing global lifestyle brands

• Work in a broad and autonomous HR role with exposure to all areas of the employee lifecycle

• Be trusted to own projects and influence business outcomes

• Collaborate with regional and international teams across APAC

• Modern Sydney CBD office at Australia Square

• Access to on-site fitness facilities, end-of-trip facilities and excellent public transport connections

• Career development opportunities as the business continues to expand

Location

• Based in our Sydney CBD office

• This role requires you to be on-site, with some flexible working arrangements (4 days in office, 1 day WFH)

If you're excited about joining one of the world's fastest-growing lifestyle brands, we'd love to hear from you.

Along with your resume, please include a brief cover letter addressing the following questions:

1. Briefly describe an employee relations matter you have managed or supported, and your involvement in the outcome.

2. What experience do you have supporting frontline or multi-site workforces (e.g. retail, hospitality, logistics, healthcare or similar)?

Applications that do not address the above questions may not be considered.

To be eligible for this role, you must be a current resident of Sydney, Australia, with full and unrestrcited working rights.