Watch and Glasses repair centre Receptionist/Optical Dispenser

Location: Melbourne CBD
Company: Migitech
Employment: Part-time, with potential to become full-time

Conveniently located in the heart of Melbourne, Migitech is a small, family-owned business specialising in professional watch and glasses repairs.

We pride ourselves on providing high-quality workmanship, personal customer service, and attention to detail. We are looking for a reliable, responsible, and motivated person to join our team as a Watch & Glasses Receptionist.

This position will initially be part-time, with the potential to become full-time following a successful probation period.

We are looking for someone who enjoys working with people, is willing to learn new skills, and takes pride in doing their work accurately and professionally.

The primary role will be working at our front desk and supporting the day-to-day operation of the business.

This is a fast-paced work environment where tasks, decisions, and priorities can change quickly. The successful applicant must be comfortable managing constant activity, shifting priorities, and multiple tasks at the same time, while maintaining accuracy and a high standard of customer service.

The role will often require working to tight deadlines, responding quickly to customer and workshop requirements, and using initiative to make decisions and keep work moving efficiently.

• Answering telephone calls and greeting customers

• Providing friendly, professional, and knowledgeable customer service

• Entering customer and repair information into our system

• Preparing invoices and processing payments

• Managing customer emails and correspondence

• Organising items for courier and postal dispatch

• Receiving and organising incoming items

• Contacting customers when repairs are completed and ready for collection

• Maintaining an organised and professional reception area

• Keeping the reception and kitchenette clean and tidy throughout the day

• Assisting with general office and administrative duties

The successful applicant may also be trained in basic glasses adjustments and minor repairs, depending on their ability, interest, and willingness to learn.

This may include simple adjustments, screw and nose-pad replacement, frame adjustments, cleaning, and other basic workshop tasks.

There may also be opportunities to assist with other workshop duties involving watches and optical repairs.

As required, you may occasionally assist the workshop team with:

• Preparing and assessing jobs for technicians

• Cleaning and organising office space

• General workshop assistance

• Other duties that support the smooth operation of the business

Occasional additional hours may be available when required.

No weekends or public holidays are required.

The ideal candidate will have:

• Excellent verbal and written communication skills

• A friendly, professional, and confident manner

• Strong attention to detail

• Ability to work independently and as part of a small team

• Initiative and willingness to learn

• Reliability and punctuality

• Ability to remain calm and organised during busy periods

• Ability to manage changing priorities and tight deadlines

• Good computer skills

• Ability to work efficiently in a fast-paced environment

• Proficiency in Microsoft Word and Excel

• Previous customer service or administration experience is desirable

• Experience working with repair businesses, retail, optical, jewellery, or technical products is an advantage

• Experience in the watch or optical (glasses) industry will be highly regarded

• An interest in watches, glasses, jewellery, or technical repair work will be considered a strong advantage

• Friendly and supportive small-business environment

• Opportunity to learn about the watch and optical repair industries

• Potential for the position to become full-time

• No weekend or public-holiday work

Please include a cover letter with your application explaining:

• Why you are interested in working in the watch and/or optical industry

• Why you believe you would be a good fit for Migitech

• How your previous experience, qualifications, or training relates to this position

• Any experience you have with watches, glasses, jewellery, technical work, repairs, or customer service

Applications will be treated confidentially.

*******@me.com

We look forward to hearing from motivated applicants who are interested in joining our team and developing their skills with Migitech.