Operations Assistant

About the role

Imperial Glass is a Perth leading commercial glazing company seeking a highly motivated person to join our fast paced team. This is a full time Operations Assistant/Scheduler role, working 38 hours per week, Monday to Friday, 7:00am–3:00pm, with immediate start.

Key responsibilities

• Manage incoming and outgoing communications with clients via email and telephone, addressing inquiries, providing updates, and ensuring a high level of customer satisfaction

• Coordinate and schedule approved works, liaising with clients and contractors to confirm appointments and ensure timely completion of tasks

• Generate and maintain accurate records, including purchase orders, job progress reports, and other relevant documentation

• Assist in the preparation of basic quotes for glass replacement services, ensuring accuracy and alignment with client requirements

• Facilitate the onboarding process for new contractors, ensuring all necessary documentation and compliance requirements are met

• Generate Safe Work Method Statements (SWMS) and Job Safety Analyses (JSA) to ensure adherence to safety protocols on-site

• Track and monitor the progress of scheduled jobs, providing updates to clients and internal teams as necessary

About you

• Education in business administration or a related field is advantageous

• Previous experience in an administrative role within the construction or trades industry is preferred

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with TRADIFY software or similar would be an advantage

• Excellent verbal and written communication skills, with the ability to interact effectively with clients, contractors, and team members

• Strong organisational abilities, with a keen attention to detail and the capacity to manage multiple tasks simultaneously

• Basic understanding of construction terminology and the ability to interpret construction plans

• Familiarity with safety regulations and the ability to generate SWMS and JSA documentation

• Capacity to review and interpret construction plans to ensure accurate execution of projects and compliance with specifications