Triage / Medical Receptionist

WHO ARE WE?

The Rev. Bill Crews Foundation (‘BCF’) is one of Sydney’s most trusted frontline charities and has been supporting the community for nearly 40 years. Our mission is to address homelessness and hardship by providing essential services including food social welfare healthcare education and community programs.

Our Social Health and Wellbeing (‘SHW’) team is often the first point of contact for individuals facing complex and multiple challenges. The team provides a broad range of assistance from crisis intervention and short-term case management to medical dental and complementary healthcare support.

THE ROLE

We’re looking for a friendly and organised Triage Medical Receptionist to join our team. You’ll be the first point of contact for individuals and families seeking support, helping create a calm, safe, and welcoming environment. Your role will be to guide clients to the right internal and external services while making them feel supported and understood.

This position is available immediately and can be offered on a part-time or casual basis, with flexibility to suit the successful candidate. You’ll need to be available for a minimum of two days per week, with typical hours from 8:00am to 4:00pm. We can tailor the schedule for the right candidate. You’ll work alongside a dedicated, supportive team and play an important role in helping clients access timely care.

WHAT YOU’LL DO

As our Triage Medical Receptionist, your responsibilities will include:

• Greeting and supporting clients in person and over the phone with empathy and professionalism.
• Conducting triage and booking appointments, connecting clients with the right internal or external services.
• Accurately maintaining client information and enquiry notes across multiple systems (training provided).
• Managing and organising documents, and assisting with general email correspondence.
• Ensuring the reception area is calm, safe, and welcoming for clients, staff, and volunteers.
• Escalating clients in crisis to the appropriate BCF team member or external provider.

WHAT WE’RE LOOKING FOR

You are a compassionate, confident communicator who stays calm under pressure and helps others feel reassured. You can manage competing priorities while ensuring every client has a positive experience.

You’ll also bring:

• Experience in medical administration, triage, or reception (community or healthcare settings preferred).
• Strong customer service skills, with the ability to support people in vulnerable situations.
• A respectful, non-judgemental, person-centred approach.
• Good multitasking and prioritisation skills in a busy environment.
• Intermediate computer skills, with attention to detail in data entry and record keeping.
• Strong written and verbal communication skills.
• Awareness of community support services is a bonus but not essential.

OUR RECRUITMENT PROCESS

If your resume is shortlisted the next steps may include:

• Phone screen
• An interview
• A brief trial which includes meeting the team becoming familiar with the environment and observing some of the work we do
• Reference checks

These steps help create a supportive and informed process for you and for BCF. We recognise that BCF is a unique organisation and the trial component allows you to understand the role meet the team and decide whether this is the right fit for you with no judgement. Our aim is for you to feel informed supported and confident every step of the way.

WHY JOIN US?

At BCF, you’ll be part of a supportive, inclusive team that believes in compassion, respect, and dignity for all.

We offer:

• Access to salary packaging (15,900) Fringe Benefits Tax
• Wellbeing benefits including Mental Health Days
• A collaborative team culture with ongoing supervision and professional development

READY TO APPLY?

If you’re a dedicated Triage Medical Receptionist passionate about supporting vulnerable communities, we’d love to hear from you! Click “Apply Now” to submit your application. Please include a cover letter outlining your availability.

The Bill Crews Charitable Trust and the Exodus Foundation are separate but closely aligned entities. Together, they deliver services and programs under the Rev. Bill Crews Foundation brand, working in partnership to support those most in need.

All Bill Crews Foundation employees are required to have completed at least three (3) COVID-19 vaccinations, including booster doses approved by the Therapeutic Goods Administration (TGA). Proof of vaccination will be required prior to commencing employment.

Applicants must have the right to work in Australia. The successful candidate will also be required to complete a Working With Children Check and a National Police Check as part of the employment process.

Please Note: This position is managed directly by the BCF People and Culture team. While we appreciate the interest of recruitment agencies and external providers, we are not seeking third-party assistance for this role at this time.