Medical Receptionist

About the role

Southwest Bariatrics is seeking a dedicated and professional Medical Receptionist to join our team (two surgeons, nurse, dietitian and two receptionists) at our Campbelltown, NSW clinic. This is a permanent part-time position that plays a crucial role in delivering exceptional patient care and ensuring smooth clinic operations. As the first point of contact for our patients, you will be instrumental in creating a welcoming environment and maintaining the administrative backbone of our bariatric surgery practice. This role is essential to our mission of providing comprehensive care to patients seeking bariatric procedures and ongoing support.

Key responsibilities

• Greeting and welcoming patients as they arrive at the clinic, ensuring a warm and professional first impression

• Managing patient check-in and check-out procedures, including verifying insurance information and updating patient records

• Scheduling and coordinating patient appointments using clinic management system (Genie)

• Answering telephone enquiries professionally and directing calls to appropriate staff members

• Handle patient phone and email enquiries

• Maintaining accurate and confidential patient records in accordance with healthcare privacy legislation

• Processing patient payments and managing billing enquiries with courtesy and accuracy

• Assisting with data entry and administrative tasks to support clinic operations

• Communicating effectively with clinical staff regarding patient arrivals and appointment status

• Handling routine administrative enquiries and providing information about clinic services and procedures

• Ensure the reception and waiting areas are clean, organised, and welcoming.

What we're looking for

• Proven experience working as a medical receptionist or in a similar healthcare administrative role

• Excellent customer service skills with the ability to remain calm and professional in a busy environment

• Strong organisational abilities and attention to detail, particularly when managing multiple tasks simultaneously

• Proficiency in medical practice software (preferably Genie) is desirable.

• Excellent communication skills, both written and verbal, with clear telephone manner

• Understanding of patient confidentiality and privacy requirements in healthcare settings

• Ability to work collaboratively with clinical and administrative team members

• Reliability and punctuality, with a flexible approach to part-time scheduling

• Desirable: Certification in medical administration or customer service training

• Availability to work flexible days as needed to provide cover for other medical receptionists
  

What we offer

At Southwest Bariatrics, we value our team members and offer a supportive working environment where you can develop your skills and contribute meaningfully to patient care. Our benefits and opportunities include:

• Competitive remuneration for the role

• A supportive and collaborative team environment

• Professional development and training opportunities

• Room to grow

About us

Southwest Bariatrics is a leading bariatric surgery practice dedicated to providing comprehensive weight loss solutions and ongoing patient support. Our clinic in Campbelltown is committed to delivering exceptional, patient-centred care with a focus on improving health outcomes and quality of life for our patients. We pride ourselves on our professional, compassionate team and our commitment to maintaining the highest standards of medical care and patient satisfaction.

Apply now

If you are an organised, patient-focused professional looking for a rewarding part-time role in healthcare administration, we would like to hear from you. Please submit your CV and a cover letter outlining your relevant experience and interest in joining Southwest Bariatrics.