Service Advisor & Workshop Controller – Maroochydore

Sunstate Motorcycles is looking for an experienced Service Advisor and Workshop Controller to join our busy dealership in Maroochydore on the Sunshine Coast.

These are key roles in our workshop, combining customer-facing service advice with the day-to-day control of workshop workflow. We are a successful family-owned multi-location group with stores across the Sunshine Coast, Fraser Coast and Gold Coast.

What’s on offer

• Competitive remuneration package + incentives

• Excellent staff discounts on motorcycles, parts and accessories

• Supportive family-owned culture with genuine career growth across our 7 locations

• 5-day working week with a good work-life balance

• Modern dealership and workshop environment

• Immediate start available for the right person

In this role you will

• Be the main point of contact for service customers – booking jobs, quoting, and keeping customers informed

• Control workshop workflow, job allocation and technician utilisation

• Prioritise work to keep the workshop running efficiently and on time

• Liaise between customers, technicians, parts and sales teams

• Upsell servicing, maintenance packages and accessories where appropriate

• Maintain high standards of customer service, organisation and workshop presentation

About you

• Previous experience as a Service Advisor, Workshop Controller or similar role in a motorcycle, automotive or marine dealership

• Strong customer service and communication skills

• Excellent organisation and the ability to manage competing priorities in a busy workshop

• Computer literate (DMS experience highly regarded)

• Calm under pressure, accurate and professional

• Current driver’s licence, and motorcycle licence

• Permanent Australian work rights

Motorcycle or powersports experience is highly regarded but not essential — the right attitude, organisation and customer focus matter most.

This is a full-time role based at our Maroochydore dealership on the Sunshine Coast.

If you’re an experienced workshop professional looking for a stable role with strong benefits and a fantastic coastal lifestyle, we’d like to hear from you.

Apply now via SEEK or call our Sunshine Coast team on 07 •••• •344 for a confidential discussion.