Full Time Administrator

Operational Administrator Full Time, Hybrid (Leichhardt Office + Work From Home)

Are you an excellent administrator looking for a role where you're the backbone of a growing trade business rather than just another cog in a big machine?

Are you the type of person who takes ownership of a task and doesn't let it drop until it's done properly?

Do you see yourself as someone who thrives on organised chaos, juggling phone calls, site coordination, and paperwork without breaking a sweat?

Rate

$75,000 – $85,000 + Super (based on experience), equivalent to approx. $42.50 – $48.20/hr (inclusive of Super)

The Role

You'll start out working directly with our Director in the office, learning our systems and the way we operate, before moving into a hybrid rhythm split between the office and home once you're across everything. We have a dedicated team who handle compliance, HR, safety and other back-end admin functions, so you won't be doing this alone. You'll work alongside them while this role stays squarely focused on customer service, coordination and keeping our day to day operations sharp. No two days look quite the same, especially when urgent work comes in and things need to move fast.

To be successful in the role, you will be able to demonstrate your ability in the following key criteria:

• Bright and friendly personality with good people skills

• A strong organiser who has drive and is consistently reliable

• Able to work individually demonstrating initiative, but also willing and capable to work as part of a team

• Confident communicator and ability to effectively liaise with technicians, clients and trade partners

• Excellent problem-solving skills with a common-sense approach, comfortable prioritising and reprioritising when urgent jobs come in

• Proven experience and tendency to want to create and improve systems and processes

• Competent in using standard Microsoft software such as Word and Excel

• Experience in using a cloud-based Job Management System (ServiceM8 experience highly regarded)

• Previous experience in a service-based or trade-based company, ideally one with an emergency response or urgent call-out element

• Comfortable with basic estimating or quoting for trade/service work

This position will report directly to the Director and is required to undertake the general administration and coordination of the business to ensure jobs run smoothly from enquiry through to completion, including urgent same-day works. You will be directly responsible for:

• Being the "face of the business" as the first point of contact, answering phone calls, emails and other correspondence, including urgent enquiries

• Coordinating site attendances and scheduling technicians efficiently, including emergency and same-day jobs

• Assisting with estimating and preparing quotes for jobs

• Entering, maintaining and managing jobs in our job management system (ServiceM8) from start to finish

• Raising purchase orders for materials and following up outstanding orders

• Delivering exceptional customer service to our clients and trade partners, often under time pressure

• Identifying opportunities to streamline and improve our processes and systems

• Being a key member in the growth and development of a fast-growing player in the Sydney electrical industry

Our Culture

We're a small, close-knit team where everyone knows each other and pitches in when it counts. You'll have direct access to our Director day to day, no layers of management, no red tape, just an open-door approach where good ideas get heard and acted on. You'll also be backed by our dedicated team who handle compliance, HR and safety, so you can stay focused on the customer-facing and operational side. It's a hands-on, no-nonsense trade environment, especially when urgent jobs land and everyone needs to muck in, but we look out for each other and make a point of celebrating the wins along the way. It's an amazing team and a genuinely great culture to be part of.

Benefits & Perks

This is a genuine long-term opportunity. We're looking to invest in the right person's training and development, not just fill a seat.

• On-site parking

• Great coffee and a genuinely friendly office culture in Leichhardt

• Hybrid working arrangement once you're across our systems, office and work-from-home split

• We're heavily invested in AI and constantly finding new ways to use it across the business. If you're keen to learn and grow in this space with us, there's real opportunity here

• A day off on your birthday, on us

• Training and development budget to build your skills and grow with the business

• A clear progression pathway as we scale, genuine opportunity to grow into a more senior operations role

• Performance and salary review every 6 months, celebrated with a team dinner

• Monthly team dinners and an annual Christmas party

• Work anniversary recognition, we notice and reward loyalty

• Direct mentoring from our Director as you learn the ropes

• Be part of a fast-growing, close-knit team where your contribution is seen and valued

About High Demand Electrical

High Demand Electrical (trading as ENGNET PTY LTD) is a Sydney-based, licensed Level 2 Accredited Service Provider specialising in service connections, switchboard upgrades, metering, poles and network-side electrical works, including emergency response and make-safe callouts. Based in Leichhardt, we're a fast-paced, service-based business working across Sydney's Ausgrid, Endeavour Energy and Essential Energy networks, and we also respond to emergency electrical works, so things need to move quickly and get done right. We're one of Sydney's most trusted names in Level 2 electrical work, servicing homeowners, builders, strata managers and electrical trade partners. We're growing fast and looking for the right person to grow with us.

If this sounds like you, send your resume and cover letter to High Demand Electrical via SEEK.

If you have any questions about the role, please feel free to contact 0402 559 ***.

Thank you!