Short-Term Rental Accommodation Manager

Key Responsibilities

 Manage booking calendars across Airbnb, Stayz, and Booking.com, and direct channels. Handle

guest enquiries, run background/screening checks to protect owners' investments.

 Responsible for all guest communications from pre-arrival to post-departure, resolving any issues

promptly to secure high ratings.

 Supervise and schedule professional room cleaning and linen changes between guest stays to

maintain hotel-style standards.

 Conduct quality control inspections of properties to verify presentation, amenities, security

arrangements, and setup is suitable and tailored for guests. Proactively identify any maintenance

needs.

 Coordinate with external maintained contractors (electricians, plumbers, landscapers) to ensure

minimal disruptions to guest bookings.

 Maintain stock levels for guest amenities, cleaning supplies and linen inventories.

 Direct, roster and monitor the performance of housekeeping staff and local operational teams

 Ensure all staff and contactors follow work health and safety guidelines while on-site.

 Ensure all properties strictly comply with local council rules, fire safety standards, and NSW

short-term rental regulations.

 Meet regularly with Director to discuss portfolio occupancy rates, guest feedback and

operational costs.

Required Skills and Experience

 Relevant formal qualifications and training certifications

 Minimum 3-5 years of practical experience in short-term rental operations, holiday letting, or

hotel front-office management.

 Confident using Property Management Software (PMS) like Guesty, Hospitable, or similar

channel managers, alongside major OTA platforms.

 Exceptional communication style. Capable of handling difficult guest situations with empathy and

managing trades efficiently.

 A calm, proactive approach to unexpected issues (e.g., last-minute cancellations, maintenance

emergencies).

 A valid Australian Driver’s License and a reliable vehicle are required to manage travel between

our regional properties.