Quality and Education Manager, Greenacre

As Australia’s largest regional aged care and dementia provider, we’re proud to be part of communities built on vision, passion, and dedication. At Bupa Aged Care, our purpose is simple - helping residents live longer, healthier, and happier lives.  

And you’ll be joining a team that’s deeply committed to making that happen. Every day, you make a meaningful difference to our residents and their families - and we’re here to make sure you feel supported to do just that.  

The heart of the role 

As a Quality Education Manager, you won’t just support your team, you’ll empower them to grow, thrive, and deliver care that truly makes a difference. 

You’ll take on a meaningful role in our welcoming care home, where each day brings new opportunities to coach, mentor and lead with purpose. With the freedom to shape best practice and inspire others, your work will have a lasting impact. 

The Benefits 

- Discounts on Health Insurance, Home, Contents and Landlord Insurance, Car Insurance, Travel Insurance, Pet Insurance*

- VIVA Happier and Healthier - our employee wellbeing program. We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you. 

- Career development; You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows. 

- Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence  

- Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support 

- Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it  

What will you do?

• Provide quality focused leadership and coaching and guidance in relation to documentation/recording to ensure care and services provided meets expected outcomes. 
• Develop team members knowledge and understanding of expectations of practice within the framework of the Aged Care Quality Standards and their own scope of practice. 
• Maintain the Care Home’s Plan for Continuous Improvement (PCI) in collaboration with leadership team including the transfer of insights from the Quality Indicator Report and monthly review meetings with other leadership team members. 
• Responsible for ensuring Government NQIP (National Quality Indicator) program data is submitted in line with Bupa timeframes, and analysed, with any improvements documented and actioned. 
• Coordination and completion of all monthly Care Home Audits within the Operations Essential audit program. 
• Management and delivery of the highest quality clinical care of Residents, including assessment, planning, implementation, and evaluation. 
• Maintain accurate records and documentation consistent with policy, legislation, and privacy requirements.

What will you bring? 

• Bachelor of Nursing with current APHRA is essential. 
• Strong interpersonal and delegation skills  
• A passion and tailored approach to development, training and education 
• Postgraduate qualification in Aged Care and Cert IV in Training and Assessment (TAE40116) is desirable but not necessary 
• Proven track record in identifying, delivering and maintaining quality clinical care, coaching & training. 
• Demonstrated success in overcoming and managing noncompliance in staff training 
• Ability to foster a team environment and build collaborative relationships. 
• Highly effective communication, leadership, and relationship management skills 
• An extensive understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes

Be at the Heart of It – your new team is ready to welcome you!  

Just so you know, everyone will be required to complete pre-employment checks as part of the application process.  

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

 We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

 We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

*Eligibility criteria and conditions apply