Medical Receptionist

Medical Receptionist

Due to growth, we are recruiting for 2x roles.

Medical Receptionist - Full Time or Part Time (4 days)

Booking/Billing Administrator - Permanent Part Time (3 days)

Medical Receptionist

Full Time or Part Time (4 days)Monday – Friday, 8:30am – 5pm
Location: Glen Waverley 

Join our growing pain management clinic in Glen Waverley as an organised, and proactive Medical Receptionist. This role is ideal for someone who enjoys keeping a busy specialist practice running smoothly while delivering warm, compassionate, and seamless patient experiences while working as part of a team.  

As the first point of contact for our clinic, you will play an essential role in supporting patients throughout their treatment journey and ensuring the clinicians and practice operate efficiently each day.

What You’ll Bring:

• 3-5 years’ experience in medical reception/administration or a similar healthcare setting

• Strong organisational skills with excellent attention to detail

• Clear, professional communication skills (written and verbal)

• Confidence using computers and medical software (Genie experience ideal but not essential)

• A warm, professional, and patient‑focused manner

• Ability to maintain confidentiality and privacy at all times

• Knowledge of medical terminology (advantage)

• A positive attitude with eagerness to learn and grow

• Experience working in larger teams in patient facing roles

Key Responsibilities

• Welcoming patients and managing all front‑of‑house/patient facing duties

• Scheduling appointments and maintaining clinicians’ diaries

• Managing phone calls, emails, and patient enquiries

• Updating and maintaining accurate medical records

• Processing payments, invoicing, and daily banking

• General administrative support, and maintaining a tidy, professional clinic         environment

Bookings & Billing Administrator

Part Time (3 days)

Monday – Friday, 8:30am – 5pm
Location: Glen Waverley 

What You’ll Bring:

• 1-2 years’ experience, ideally in a hospital setting.

• Strong organisational skills with excellent attention to detail

• Thorough understanding of Medicare MBS item numbers, private health fund billing, patient Gaps, no-gap/known-gap arrangements

• DVA and third-party billing relevant to surgery

Key Responsibilities

• Hospital quotes and formal consent with patients

• Hospital admission processes for patients/hospital

• Admission paperwork/Theatre list submission to hospital

• DVA and third-party billing relevant to surgery

• Reconciliation of surgery billings

What We Offer

• Competitive remuneration

• A supportive and professional working environment

• Training and ongoing support

• Opportunity to work in a specialist pain management setting within a growing clinic

• Growth and development opportunities