General Manager Golf Club

Gold Creek Country Club is seeking a highly capable General Manager to lead our dynamic, multi-unit operation.

This is a hands-on leadership opportunity for an experienced operations executive who can quickly assess performance, maintain business continuity, strengthen team culture, and drive operational excellence across a complex recreational and hospitality facility.

If you are an experienced General Manager, Operations Director, or Multi-Site Leader who thrives in high-accountability environments — this opportunity offers autonomy, scope, and meaningful impact.

Celebrating 30 years in 2026, the business is privately owned and undergoing strategic transformation, focused on service excellence, financial sustainability, and long-term master planning.

The role assumes full responsibility of the Country Club and its various divisions. Including areas such as golf operations, food and beverage, retail corporate income streams and course maintenance oversight.

Continue to develop leadership across all departments and guide the existing culture.

This unique opportunity to drive and oversee multiple business units.

The role involves:

• Assume executive control of daily operations across all business units.
• Providing a warm and welcoming experience for customers, focusing on delivering exceptional service. Identify efficiency improvements without disrupting existing success.
• Support strategic and capital planning initiatives.
• Maintain and improve service and performance standards, including cleanliness and hygiene standards.
• Working with an executive leadership team in delivering the long-term financial objectives.
• Oversee cash flow discipline and cost control.
• Produce Monthly and Quarterly reports, including amalgamation from various departments
• Develop and monitor departmental budgets and review performance.
• Handling complex customer matters and ensuring a positive overall experience.
• Report and handling all insurance claims, on and off course

· Monitoring and developing a friendly and supportive culture within the organisation. Maintain morale and cohesion during leadership transition

· Oversee compliance and regulatory requirements including WHS, liquor licensing and food safety regulations

· Maintain, review and enforce operational policies and procedures

· Maintain and develop strong community engagement

· Support neighbourhood and stakeholder communications

The successful candidate will:

· Minimum 5 years in management roles within hospitality or club management (essential)

· Demonstrated human resources management experience, including staff recruitment, performance management, industrial relations, and HR compliance (essential)

· Proven leadership experience managing diverse teams and multiple departments

· Strong financial acumen, including capital and operational budget management and P&L responsibility

· Comprehensive knowledge of Australian workplace legislation and compliance requirements

· Excellent problem-solving, decision-making, and conflict resolution skills

· Outstanding interpersonal and communication abilities

· Marketing and Social media experience

Desirable Attributes:

· Tertiary qualification in Hospitality Management, Business Management, Human Resources, or related field

· Experience in golf club management or private membership organizations

· Knowledge of golf operations, tournament administration, and member governance

· Established networks within the ACT hospitality and leisure industry

· RSA and Food Safety Supervisor certifications

· Experience managing operations at championship-level sporting facilities

Pay: $150,000.00 – $180,000.00 per year

Work Location: In person