General Manager Operations

About Us

Metung Hot Springs is an award-winning wellness destination nestled amongst the breathtaking landscapes of East Gippsland, overlooking the magnificent Gippsland Lakes.

Together with Peninsula Hot Springs, we create experiences where people can relax in nature, reconnect with themselves, and embrace a sense of wellbeing. Our destination offers geothermal bathing, luxurious glamping accommodation, a tranquil day spa, exceptional dining, and unforgettable wellness experiences, all set within a stunning natural environment.

At Metung Hot Springs, our purpose is to create meaningful experiences for our guests while caring for our people, community, and environment. We foster a values-driven culture where innovation, collaboration, integrity, and respect are at the heart of everything we do, and we are committed to supporting the growth and development of our team.

About the Role

We are seeking an experienced and hands-on General Manager to lead the day-to-day operations and commercial performance of Metung Hot Springs and Country Club.

Reporting to the Managing Director, you will work closely with the Peninsula Hot Springs leadership team, local community, and key stakeholders, to drive business performance, enhance the guest experience, and support the continued growth of Metung Hot Springs.

This is a highly visible leadership role where you’ll spend time with guests and teams across the business, providing direction, support, and coaching to ensure exceptional experiences and operational excellence.

This is an exciting opportunity to make a lasting impact on one of Victoria’s most unique wellness destinations.

About You

You are an experienced leader who enjoys being visible, approachable and actively involved in the day-to-day operation. You have experience leading multiple operational departments and creating a culture where people feel engaged, accountable and empowered to deliver exceptional guest experiences.

You will bring:

• Extensive leadership experience managing diverse operational teams within the tourism, hospitality, recreation, wellness or sporting industries.
• Strong commercial acumen with demonstrated success managing budgets, P&L performance and driving sustainable business growth.
• The ability to inspire, coach and develop high-performing teams.
• Outstanding stakeholder management skills, with the ability to build strong relationships with guests, team members, community partners and key stakeholders.
• Excellent communication and presentation skills, with the ability to engage effectively with a wide range of stakeholders and present reports as required.
• Strong problem-solving abilities with a proactive, solutions-focused approach.
• Qualifications in Business, Management or a related discipline will be highly regarded.
• A current National Police Check.

Most importantly, you are a values-driven and hands on leader who is passionate about wellbeing, creating memorable guest experiences, and building engaged teams that deliver exceptional results.

On Offer to You

At Metung Hot Springs, we believe our people are the heart of our business. We are committed to supporting your professional growth through ongoing learning, development, and leadership opportunities.

You’ll enjoy:

• Complimentary bathing for you, your family and friends.
• Generous discounts across dining, retail and spa experiences.
• Complimentary golfing.
• A supportive, collaborative and values-driven leadership team.
• The opportunity to lead one of Australia’s most unique and rapidly growing wellness destinations in the beautiful East Gippsland region.

How to Apply

To join the team and be part of our journey, visit:

www.metunghotsprings.com/careers