Patient Coordinator

About Us:

Sinclair Dermatology is one of Australia’s largest and most innovative dermatology practices seeing over 70,000 patients per year. Featuring a specialist clinic with more than 16 dermatologists, 3 fellows and a plastic surgeon, spread over three locations. We also house Australia’s largest Clinical Trials unit, a Hair Transplant unit, a Dermal and Laser clinic and a specialist Hair Salon. We are a globally recognised medical centre led by internationally renowned Dermatologist, Professor Rodney Sinclair. Our main office is conveniently located in East Melbourne with additional centres in Pascoe Vale South & Parkville.

About the Role:

We are seeking a friendly, proactive and customer-focused person to join our team. 

In this full-time position, you will be responsible for maintaining patient records, coordinating the doctor’s schedule, communicating with GP clinics, booking appointments, responding to patient enquiries via phone and email, preparing procedure quotes, and performing various administrative tasks as required. 

This primary purpose of this role is to ensure every patient experiences a seamless, professional and supportive journey with our practice.

This role includes:

•    Diary management and liaising with patients for several doctors.
•    Appointment booking
•    Answering incoming calls and assisting patients and other medical providers with their requests and queries.
•    Accurate data entry of patient information
•    Scanning and attaching records to patient files.
•    Working closely with Dermatology specialists and fellows, nurses, dermal clinicians and other supporting staff.
•    Other administrative tasks such as recalls, reporting and monitoring online bookings.

Requirements of the role:

We are looking for someone who has:
•    At least 1 year of experience in medical administration or general office administration
•    Exceptional customer service and communication skills, with the ability to interact with patients and staff in a warm and empathetic manner
•    Excellent organisational and time management skills, with the ability to multitask and prioritise effectively
•    High attention to detail
•    The ability to thrive in a fast-paced environment and adapt quickly to change
•    Proficiency in Microsoft Office applications

Why Join Sinclair Dermatology? 

•    Be a part of a dynamic, supportive, and collaborative team and workplace with a positive team culture
•    Work at one of Australia’s largest and most respected dermatology practices 
•    Access our Employee Assistance Program (EAP) for career, conflict, lifestyle, and legal support 
•    Enjoy staff discounts on hair salon services, dermal and laser treatments, and dermatology consultations 

How to Apply 

Click "Apply Now" and include your resume and a brief cover letter outlining your experience and how it aligns with this position. 

We look forward to hearing how you can make a difference! 

Please note that only shortlisted applicants will be contacted.