Administration Assistant – Customer Relationship Office

Full Time | Chatswood | Contract until May 2027

Join Link Wentworth’s Customer Relationship Office and play a key role in supporting complaints, feedback and appeals processes that help improve customer experiences and service outcomes.

About the Role

This is a unique administration opportunity for someone who enjoys combining customer service, investigation, problem-solving and administrative support.

Reporting to the Customer Relationship Manager, you’ll support the effective management of customer complaints, appeals and feedback by coordinating information, maintaining accurate records, preparing correspondence and ensuring matters are progressed within required timeframes. You’ll work closely with internal teams, customers and external stakeholders to support fair, timely and customer-focused outcomes.

The role is based primarily in the Chatswood office, with travel to other offices as required.

What You’ll Do

• Support the administration of complaints, appeals and customer feedback matters
• Gather and collate information, records and documentation to support investigations and resolutions
• Prepare correspondence, file notes and customer communications
• Maintain accurate records and monitor complaint timeframes
• Communicate with customers, advocates and internal stakeholders to obtain information and provide updates
• Respond to customer enquiries and support effective issue resolution
• Coordinate meetings, schedules and administrative activities
• Assist with reporting, data collection and continuous improvement initiatives
• Handle confidential and sensitive information with professionalism and discretion

About You

You are highly organised, customer-focused and detail-oriented, with excellent communication skills and the ability to manage competing priorities. You enjoy working collaboratively, take initiative and are committed to delivering positive customer outcomes.

You Bring

• At least two years’ experience in an administration or customer service role
• Strong written and verbal communication skills
• Experience managing customer enquiries, complaints or feedback processes [desirable]
• The ability to prepare professional correspondence and maintain accurate documentation
• Sound judgement and the ability to identify and escalate complex matters
• Strong organisational and time management skills
• Experience working with confidential and sensitive information
• Intermediate Microsoft Office skills
• Excellent attention to detail and ability to work in a high-volume environment
• A commitment to customer service excellence and continuous improvement

You Also Have

• Working rights in Australia
• A National Police Check (within 6 months) or willingness to obtain one
• An NDIS Worker Screening Check or willingness to obtain one
• Willingness to meet vaccination requirements
• Ability to travel between Link Wentworth offices as required
• Commitment to social justice, inclusion and Link Wentworth’s values

Why Work With Us?

At Link Wentworth, you’ll be part of an organisation that is growing, ambitious and deeply committed to improving housing outcomes and customer experiences across NSW.

We Offer:

• A supportive and collaborative workplace culture
• Career development and internal mobility opportunities
• Flexible work options
• Competitive salary plus not-for-profit salary packaging benefits
• Meaningful work that contributes directly to positive customer outcomes
• The opportunity to influence service improvement across the organisation

How to Apply

If you’re ready to make a real impact, click Apply and submit your resume and a brief cover letter outlining your suitability for the role.

Questions?

To request a copy of the full position description or to make any other enquiries, please contact Mitchell Green, Recruitment Specialist at careers@linkwentworth.org.au or phone (02) 9159 7569

Shortlisting commences soon after the role has been advertised, please apply as soon as possible to be considered.