Fleet Support Officer

Are you passionate about logistics and ready to take your career to the next level? Northline is seeking a detail-oriented and proactive Fleet Support Officer to join our Fleet team in Darwin.

As a Fleet Support Officer at Northline, you will support the administration and customer service processes of our Fleet department, delivering on Northline’s promise of Customer Delight.

This is a permanent-salaried position, Monday to Friday.

If you are looking to take the next step in your career and build on your skills in Transport & Logistics, this is the career opportunity for you!

Key Responsibilities:

• Home Delivery Support: Advise customers on freight availability for delivery or collection, ensuring smooth communication and efficient service. Maintain compliant customer texting, following up as required to ensure efficiency.
• Time slot bookings: Collaborate with the Fleet team to optimise time slot bookings and delivery schedules. Coordinate freight paperwork, manage depot freight.
• Equipment Control: Ensure all inbound containers are scanned into depot and ensure accurate recording on inbound ancillary equipment in S2.
• Daily Movement Sheet: Check DMR and Freight Web daily to update inbound containers coming into the depot on Daily movement sheet. Check with unloaders that manifests are completed and check discrepancy report.
• Incomplete Deliveries & Missed Pick-Ups: Manage and update “Incomplete Deliveries” through S2, ensuring timely resolutions. Take immediate corrective action for any missed or late pick-ups, ensuring minimal disruption to service.
• PUD/NT Country Inbox: monitor and distribute emails in PUD and NT country inbox to the relevant people to ensure all requests are dealt with in a timely manner.
• Record Maintenance: Update and maintain the Driver Masterfile, ensuring all necessary information and certificates are current.
• Special Requests: Handle special delivery requests and prioritise urgent freight as needed.
• Relationships & Communication: Build strong relationships with service providers, contractors, and internal teams. Participate in meetings and toolbox sessions to drive continuous improvement.
• NT Country Manifest and Pricing: Arrange country manifesting with various on-forwarding agents – and follow up outstanding POD’s.

Key Competencies & Technical Requirements:

• Regional Expertise: Excellent knowledge of Northern Territory regional locations.
• Compliance Knowledge: Understanding of fatigue management, Dangerous Goods (DGs) compliance, and Chain of Responsibility (CoR).
• Customer Focus: Strong problem-solving skills with a customer-centric approach.
• Planning & Organisation: Strong ability to plan, prioritise, and multitask in a fast-paced environment.
• Technical Skills: Experience with company-specific software (S2, Orcoda) and proficiency in Microsoft Office.
• Communication & Teamwork: Excellent communication and interpersonal skills, with the ability to work well with others and support the team.
• Understanding of Transport Regulations: Understanding of load restraint guidelines, dangerous goods handling, and fatigue management is highly regarded.

About our Benefits

• Learning, training and development support – Northline believe in the people we hire, we promote from within, offering career progression within the growing freight and logistics industry.
• Employee recognition programs - That recognise the value that the team and the individual bring to the Northline operation.
• Wellness and benefits programs – Such as our Employee Assistance Program, offering our teammates support, when they need it.
• Regular team building!
• Discounts on travel, fitness and health, entertainment and sports, banking, automotive, flowers, gifts and more!

About Northline

Northline is an experienced Australian-based, global logistics business with an industry-leading national network and an international reach into more than 100 countries.

Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.

At Northline we believe our people are one of our greatest assets. We are a progressive Australian family-owned business, we are proud of what we achieve, and we like to recognise and reward those who go above and beyond!

That’s why, we are, Australia’s Global Logistics People.

Northline and its people help to ensure a safe workplace for all employees. Candidates will be required to pass a pre-employment medical that incorporates a drug & alcohol screen, as well as a police clearance.