Service Administrator

About the Company

Toyota Material Handling Australia (TMHA) is Australia’s number one forklift company. TMHA is fully owned by the Toyota Industries Corporation (TICO). TICO is a Japanese multicultural manufacturer and global leader in forklift manufacturing and retail distribution. TMHA is the exclusive Australian retailer for new sales or work renowned forklift brands – Toyota Industrial Equipment and the Huski brand equipment. Due to TMHA’s structure and close relations with the factories, TMHA provides its employees with the industry best accredited product trained technical support. TMHA’s is a strong, financially secure business with a great future ahead and prime focus on the development of our people.

About the Role

The Service Administrator is a pivotal role for our Perth branch which has a variety of key duties and responsibilties. The incumbent would be responsible for the day to day administrative and operational activities by providing assistance and support to the Branch Manager where reasonably required.

This role is based 5 days per week at our Kewdale, WA office.

Key Duties & Responsibilities

• Processing service orders and customer invoices generated by Field Service activities.
• Responding appropriately to and resolving service enquiries, both internal and external.
• Completing specific monthly fixed-price service invoicing.
• Process Supplier invoices for payment approval.
• Ensure any relevant branch operations reporting requirements are completed in a timely manner.
• The ongoing integrity of PM service contract maintenance.
• Be familiar with the Toyota Material Handling Australia’s Integrated Management System (IMS), ensuring all policies and procedures are implemented within the Service activity and where necessary reviewed and updated as appropriate.
• Assist with other service-related duties requested by the Branch Rental & Used Equipment Manager due to customer requirements and/or demands with business growth.
• Assist with customer enquiries regarding short term rental and coordinating the fleet

Qualifications & Experience:

• Certificate III in Business Administration is desirable
• At least 3 years of previous experience in an administrative role
• Intermediate level of experience with Microsoft office suite including but not limited to Excel,
  PowerPoint and Word, Including data base, Movex (M3)ERP type system, SAP or similar
• Previous experience in a fast pace working environment
• Experience working within an industrial service sector such as the materials handling industry
• Strong customer service skills and attitude
• Excellent communication and interpersonal skill

Benefits:

• Paid Parental Leave Program
• Family Day Events
• Free access to WHEREFIT to gain exclusive offers for health, fitness, and wellbeing
• Employee Assistance Program available to you and your family
• Enjoy exclusive discounts across Officeworks, Toyota Insurance, Kinto & Canberra Raiders apparel.
• Financial Wellbeing activities
• Kid’s School Holiday packs with a range of activities!!
• Career development initiatives.
• Employee Referral Program

Our commitment:

TMHA is committed to ongoing growth and development of its employees. As a suitable candidate, you will be provided with the required training, support and development to further expand on your existing knowledge.

How to Apply

If you are interested in this exciting and challenging role please submit your application with a current resume and cover letter to TMHA via its’ website http://careers.toyotamaterialhandling.com.au / or by pressing the 'Apply' button. Pre-employment medical assessments, including drug and alcohol testing are a part of the Toyota Material Handling Australia recruitment process.