Service Administrator

We provide the benefits you expect from a leading national company, but what makes us different?

Rewarding Work - Being leaders in our industry, we offer a diverse fast-paced work environment.

Our Culture - We offer the career opportunities of a large company with the tight knit family feel of a smaller team.

Loyalty - We want to see you reach your potential and we would like to help you get there!

About Us

National Pump & Energy (NPE) are proud to be leaders in the provision of pump, power and water treatment solutions. As an industry leader our reputation has been built on products and services delivered by people who are passionate about quality, reliability, and attentiveness.

About the role

We're offering an exciting opportunity for a motivated and detail-oriented Service Administrator to become part of our Meadowbrook team. If you're enthusiastic, adaptable, and thrive in a dynamic environment, this could be the perfect role for you.

In this position, you'll play a key role in supporting branch operations through a variety of administrative tasks. Responsibilities include coordinating fleet maintenance, managing documentation for customer repair equipment, and overseeing the day-to-day administrative functions of the service department.

Key Responsibilities

• Accurate data entry with a high level of attention to detail
• Provide friendly and professional customer assistance as the first point of contact for all service-related enquiries, phone calls and general customer service enquiries
• Timely co-ordination, validation and processing of purchase orders, and supplier invoices
• Ensure timely collection and processing of all branch-related documentation, such as timesheets, Take 5s, pre-starts, JSAs, and job sheets
• Assist with booking of branch personnel training, medicals, accommodation, travel, and site access requirements
• Manage inventory by allocating stock to workshop jobs, maintaining appropriate stock levels
• Liaise with the Workshop Supervisor to support the effective operation of the service department.

Skills and Experience

Essential:

• Current Driver’s License.
• Proactive and forward-thinking mindset
• Strong attention to detail
• Excellent time management skills with the ability to prioritise tasks effectively while maintaining accuracy
• Advanced Microsoft Office Suite skills
• Strong verbal and written communication abilities
• Capable of working independently, demonstrating initiative and adaptability with minimal supervision

Desirable:

• Certificate III Business Administration (or similar)
• Experience in Inspire (not essential)

Benefits

We believe in providing a great employee experience. Therefore, we invest in perks, benefits, and experiences to make the employee journey the best it can be. You will be offered the following benefits and more:

• Exclusive access to over 3,000 fitness and wellbeing discounts, including fitness, recovery services, retailers, resources, and health insurance.
• Flexible Working Arrangements including either rostered day off or working from home options, once settle into role.
• Complimentary Employee Assistance Program for staff and immediate family (mental health support, financial and dietitian support).
• Novated Leasing Options

For further information on the role, contact ******@nationalpump.com.au. Applications close soon - don't delay, apply today!

We will be using our own recruitment methods, no agencies regarding this role please.