Service Administrator

About the business

Based in Salisbury South, Mobile Compressed Air has led the way in compressed air solutions to South Australian industry for almost 40 years. Through its highly skilled staff Mobile Compressed Air keeps its clients running. We are the South Australian distributor for Kaeser Compressors, one of the world's leading manufacturers and providers of compressed air products. Mobile Compressed Air is a proud member of The Crommelin Group.

Our primary business is to provide total compressed air solutions to a large range of industries including small to large businesses in the food, wine, furniture, mining, Agriculture, transport, and general manufacturing. We install and maintain a wide range of equipment and brands across the state, critical to their operations.

About the role

Mobile Compressed Air is seeking a capable and organised Service Administrator to join our team. In this full-time role based in Salisbury South, SA, you will be responsible for providing efficient administrative support to our Service and Maintenance department. The successful candidate will play a crucial role in ensuring the smooth running of our operations.
We welcome applications from both full-time and part-time candidates. We are happy to discuss flexible working arrangements with the right person, depending on experience, availability and business requirements.

What you'll be doing

• Schedule and coordinate service technicians for maintenance, repairs, and installations

• Securing Customer purchase orders for upcoming works

• Receive and process customer service requests via phone and email

• Prepare service work orders and ensure accurate documentation

• Coordinate Workshop Jobs

• Coordinate breakdowns and emergency services

• Follow up on additional work/repairs required

• Provide Administrative Support to the Operations Manager and Service Coordinator

• Assist with parts ordering, tracking, and inventory coordination

• Coordinate and manage technician inductions

• Assist with daily administration tasks

• Communicate with customers regarding job status, scheduling, and follow-ups

What we're looking for

• Proven experience as an administrative assistant or service coordinator

• Above average typing speed with accuracy. (40 - 50 wpm)

• Attention to detail and pride in your work.

• Great customer service skills with a pleasant phone manner.

• Flexibility in handling a wide range of tasks that can change daily according to customer and staff needs.

• Previous experience with Sage X3 business management software (preferred but not essential), Microsoft Office (Excel & Word), Outlook and SharePoint.

• Highly organised, able to prioritize and multitask with a focus on continual improvement.

• Demonstrate high-level communication skills, both verbal and written.

What we offer

• Flexible working environment including paid volunteer leave.

• Attractive renumeration 65k + Super + employee rewards program.

• Access to our Employee Assistance Program.

• Training and employee development (including study assistance).

• Onsite parking and flexible work arrangements