Retail Store Manager - Morris & Sons

About the role

This is a hands-on leadership role. You'll be on the floor with your team most days — selling, serving customers, and setting the standard — while also owning the behind-the-scenes work that keeps the store running: rosters, stock replenishment, reporting and team development. A year from now, you'll have built a motivated, well-trained team, a store that's consistently well-stocked and beautifully presented, and a track record of finding and acting on new ways to lift sales and customer experience.

Key responsibilities

• Lead, motivate and manage the store team day-to-day, working alongside them on the floor and setting the standard for customer service and craft knowledge.

• Build and manage staff rosters within budgeted hours, and oversee timesheets and staffing to keep the store running smoothly.

• Manage the store's stock — replenishment, receiving and transfers, stocktakes, and keeping displays full and well-presented.

• Recruit, train and develop team members, and run regular performance reviews and coaching.

• Drive sales performance and customer experience, and take ownership of finding and implementing new ways to improve the store's results.

• Manage store operations including opening/closing, banking and reconciliation, and regular reporting to senior management.

• Contribute to in-store events, promotions and online content that bring our crafting community to life.

• Work collaboratively with our other stores, online team, warehouse, and sales and marketing teams to keep stock, promotions and customer experience joined up across the business.

About you

• Experience as a Store Manager or in a similar retail leadership role, with a proven track record of motivating and managing a team.

• Experience building rosters and managing staff within budgeted hours.

• Experience managing stock, including replenishment and keeping a store well presented.

• A genuine love of knitting, crochet or craft, and enthusiasm for sharing that with customers and your team.

• A hands-on approach — you're happy working on the floor selling alongside your team, not just managing from the office.

• Self-motivated, with a track record of spotting and acting on ways to improve store performance.

• A genuine team player, able and willing to work closely with other Morris & Sons stores, our online arm, warehouse, and the sales and marketing teams.

• Preferred: Experience in a specialty or craft retail environment.

• Preferred: An eye for visual merchandising and in-store presentation.

• Preferred: Experience contributing to social media or online content.

About us

Morris & Sons is a family business with over 50 years of heritage, proudly recognised as Australia's leading knitting and needlecraft destination. Our Sydney store is a beautiful heritage-listed building and the heart of our brand — a haven of creativity for a loyal, passionate crafting community. As we grow our omnichannel presence alongside our in-store experience, our store team remains at the centre of everything we do.

Benefits

• A beautiful, heritage-listed flagship store and over 50 years of family-business history behind you.

• A small, supportive company that's motivated and growing — real room to make your mark.

• A fast-growing ecommerce and marketing arm that supports your in-store promotions and events.

• A loyal, passionate crafting community that makes every day genuinely interesting.